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Bengaluru

    Desktop Support Specialist - Bengaluru, India - Tranzeal Incorporated

    Tranzeal Incorporated
    Tranzeal Incorporated Bengaluru, India

    Found in: Talent IN 2A C2 - 1 day ago

    Default job background
    Technology / Internet
    Description

    Job Title: Desktop Support Specialist II

    Location:Bangalore, KA

    12+ Months Contract role

    Duties:

    • Provide IT procurement, configuration and support services for PC and Mac platforms, video conference equipment, printers/copiers, phone systems, smartphone devices, and general IT hardware/software
    • Base level understanding of IT infrastructure including networking and ability to build, configure, and support them with the guidance from SMEs
    • Follow SOP documentation and escalate issues appropriately to higher-level staff
    • Manage individual workflow and maintain current ticket queue via IT ticketing system
    • Develop and maintain a productive and professional relationships with user base
    • Plan, coordinate and support the onsite, online, and hybrid events with IT/AV enabled

    Skills:

    • Strong service-oriented mentality is a must- excellent communication/interpersonal skills, ability and willingness to learn and cross train with other IT staff members required
    • Recent hands-on technical experience with Windows 11, Mac OSX, Google Workspace, Microsoft Active Directory, system imaging, VPN, basic networking, network connectivity including 802.11x, PC and Apple hardware, and mobile devices
    • Recent experience with remote access and remote-control tools to support remote employees. Zoom, MS Remote Desktop, etc.
    • Recent involvement in supporting large group events with IT/AV equipment operation
    • Experience with office space IT Facility design, build, and maintenance support
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