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    Service Delivery Manager - Hyderabad, India - NTT

    NTT
    NTT Hyderabad, India

    3 weeks ago

    NTT background
    Full time
    Description

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

    In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.

    With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

    Your career here is about believing in yourself, and taking on great opportunities and new challenges.It's about growing your skills and expertise in your current role and preparing yourself for the future. That's why we encourage you to take every opportunity to grow your career within our great global team.

    Are you ready to take the next step in your career?

    About us:
    We are the managed services division of NTT Ltd. with our headquarters based in Barcelona, Spain. NTT Ltd. is a global technology services company bringing together the expertise of leaders in the field, including NTT Communications, Dimension Data, and NTT Security. We partner with customers around the world to shape and achieve outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital, and secure. As a global ICT provider, we employ more than 40,000 people in a diverse and dynamic workplace and deliver services in over 200 countries and regions.

    At NTT Managed Services, we provide expert, remotely managed services to our customers as a realistic alternative to in house IT support teams. We have been helping medium and large enterprise's to proactively monitor and manage their IT estates for more than 18 years.

    We believe in our people. They are not only diverse and inspiring, but also experts at what they do. It is a time to be obsessively curious, to reimagine, reinvent, reshape, and to make a real difference for our clients and society. You can contribute to our global capabilities and local insight to help our clients achieve their ambitions and ensure a more sustainable, better world that helps our communities thrive. The world needs fresh ideas, and the time is now for you to unleash your creativity and make a real impact.

    It is never too late to learn new things. You will be encouraged to be curious, as that is what keeps you fast, flexible, and relevant. You need to own and to take charge of your career, to learn with and through others, to constantly be exposed to new challenges and experiences. No two days will be the same here, but that is what will keep you growing and realizing your full potential.

    If you thrive in a culture that values personal development, trust, and integrity; where you are empowered to innovate and keep customers satisfied to drive excellence, please get in touch.

    Why you should consider joining us:

    As a part of your total compensation, NTT Managed Services provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long-term needs that you may have. Here is a sample of what we have to offer for full-time permanent employees:

    • Competitive rewards package.

    • Global and challenging environment.

    • Learning and growing opportunities.

    • Open communication.

    • Casual dress code.

    More information on our managed services can be found at

    Want to be a part of our team?

    The Engineering function is responsible for all engineering activities within the firm to ensure that business objectives are met. Includes the creation, development, design, and improvement of products, equipment, facilities, services, standards, and procedures in all engineering fields.

    The primary responsibility of this job is to ensure the growth of the organization's technology portfolio through concept/idea formulation and prototype development in line with the business strategy, requirement, and specifications. These individuals participate in the evolution and development of new innovative architectures and methods to maintain, upgrade, replace and improve the long-term performance of the existing architectures. They will be required to interact with development teams, Project Managers and Business Analysts and create and/or translate business requirements into executable plans.

    What you'll be doing

    Open to work in 24/7 shifts Rotations

    Job requirement


    • Proficient in ITIL Service Management Processes.


    • Demonstrated experience in Incident Management, Problem Management, Event Management.


    • Demonstrated experience in IT service delivery adhering to ITSM concepts


    • Hands-on Experience in Infrastructure Support, which doesn't restrict only to integration support and implementation of infrastructure components.


    • Demonstrated knowledge in IT and its implications for the organization and the industry


    • Proven ability to integrate across the applications and infrastructure environments to address technical problems and develop long-term plans


    • Demonstrated strong written and verbal communication skills that are clear, concise and appropriate in timing and directed to appropriate levels, from executives, to business, to deep technologists.


    • Proven strategic thinking and planning skills


    • Demonstrate the development of engineers in both soft and technical IT skills.


    • Coaches, counsels, mentors and provides developmental opportunities and job assignments to enhance employee performance and expand capabilities. Recognizes contributions of individuals and teams to improve employee satisfaction and retain a skilled and motivated workforce.


    • Willing wot work in shift or weekend base on work requirements. Empower the engineers and the


    • Ensuring the Agreed SLA's are reviewed and delivered


    • The management of continuous improvement and driving towards operational excellence.

    Education/Experience


    • Experience in management of 24x7 computer operations department with rapidly changing

    infrastructure


    • Proven track record of project planning, management, and execution


    • Strong data analysis skills that identify baselines, trends, patterns, systemic problems


    • Ability to think strategically, act tactically and deal effectively with competing priorities and

    deadlines, must be able to handle multiple tasks in a fast paced environment

    What would make you a good fit for this role?

    What will make you a good fit for the role?

    • Seasoned and experienced professional
    • Has full understanding of specialisation area
    • Resolves wide range of issues in creative ways
    • Fully qualified, career level, career journey-orientated
    • Uses good judgement in selecting tools and methods to solve problems
    • Networks with senior internal and external people in own area of expertise
    • Receives little instruction on day-to-day work, receives general instructions on new assignments

    Academic Qualifications and Certifications:

    • Typically requires extensive related experience with a bachelor's or equivalent degree
    • Relevant Certification beneficial

    Join our growing global team and accelerate your career with us. Apply today.

    Equal opportunity employer

    NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

    Please note:

    This job description indicates the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees for this role. The incumbent of this position is also expected to undertake other duties which may not be listed on this job description as directed by their manager which can be deemed as reasonably within the scope of their role.

    Join our growing global team and accelerate your career with us. Apply today.

    A career at NTT means:

    • Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
    • Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.
    • Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
    • Being your best self – in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
    • Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.
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