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    Service Sales Specialist - Kolkata, India - ABB

    ABB
    ABB Kolkata, India

    2 weeks ago

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    OTHER
    Description

    Service Sales Specialist

    Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

    At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.


    You will be working as Service Sales Specialist at global grade 14 and will be part of Services for Motion Division based in Kolkata, India. In this role you will be reporting to the Service Sales Manager. You will be responsible for Drive service sales process in collaboration with the Service Sales Manager and/or Service Manager. Generate service sales opportunities and secure profitable sales within the designated area(s). Focus on installed base penetration (IB) and sell the entire Service product portfolio. Build long term customer relationships and ensure immediate response to specific customer needs and issues.

    Your responsibilities

    • Penetrating IB(installed base), promoting various upgrade, retrofitting and value add solutions to the benefit of the customer and ABB. Understands the channel strategy and the establishment of related prices and prepares sales plans, reviews them and proposes recovery plan(s) when needed. Regularly updates installed base with the changes made at site
    • Utilizing Service Database to understand the existing installed base (IB) and identifies and develops sales opportunities for Service products and solutions to penetrate the existing IB/new IBs in the market. Focuses on the entire Service portfolio to secure profit for assigned Business Units/Product Groups. Sells products/systems/services to customers, focusing on volume, mix and profitability targets for assigned Business Units/Product Groups
    • Generating Service sales leads and developing new market opportunities by utilizing market trend information, identifying and exploring potential new service portfolios
    • Establishing long term customer relationships by understanding customer requirements and applicable regulations and demonstrating in-depth technical service product/solutions knowledge to promote Life Cycle Management (LCM). Registers customer feedback and ensures customer satisfaction throughout the sales process
    • Selling entire service product portfolio to expand ABB footprint in the designated area(s). Charts out and monitors sales proposals, tenders and follows up proposal statistics. Prepares ABB's Service offerings based on customer need and in coordination with the local Service Sales Manager and/or Service Manager. Communicates contract details in accordance with ABB offering and strategy. Manages administrative sales processes
    • Preparing sales plans using company tools. Performing regular status reviews and proposes recovery plan(s) in cases of potential order shortfalls. Creating added value for the customer and ABB and ensures the successful outcome of transactions, contracts and proposals by using effective sales techniques. Communicates details in accordance with ABB offering and strategy (delivery time, payments, and general terms and conditions)
    • Acting as a marketer/salesperson of ABB's service products and solutions during marketing activities (trade fairs, exhibitions, conferences, customer meetings). Translating the needs of customer into relevant ABB Service offerings and solutions. Identifies and drives the development of new market opportunities in the designated market and ensures knowhow sharing and cross-collaboration
    • Contributing to risk assessments related to price and quality. Registering required information into the appropriate customer database. Ensures technical reliability, safety and cost effective solutions to satisfy customer's needs. Complies with health and safety directives

    Your background

    • Diploma or Engineering in Electricals or Electronics.
    • Minimum 5+ years of experience in sales/service sales.
    • Experience in Variable Frequency Drives (Low/Medium Voltage VFDs), Motors and Generators (LT and HT).
    • Experience in Value Based Selling
    • Good verbal and written communication skills

    More about us

    ABB Motion Services serve customers around the globe with innovative services to maximize performance, uptime and energy efficiency throughout the lifetime of electrical motion solutions. Electrical motion is applied everywhere in industries, cities, infrastructure and transportation and is a cornerstone of the energy revolution. Our people and culture are the foundation of our success. We drive innovations through digitalization and make the difference for our customers and partners every day. ABB Motion keeps the world turning, while saving energy every day.

    We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website

    Work model: on site #LI-onsite

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