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    Customer Service Engineer - Pune, India - Convergint Asia Pacific

    Convergint Asia Pacific
    Convergint Asia Pacific Pune, India

    6 days ago

    Default job background
    Description

    Title:
    Customer Service Engineer


    Department:
    Service Department

    Experience – 3 to 7 years


    Main Objectives:

    • Ensure client satisfaction.
    • Manage relations with existing clients.
    • Service security systems and provide services to our clients. Trouble shooting, solving problems
    and finish routine preventive maintenance on time according to Convergint Technologies

    standards and policies.


    • Develop new requests and generate revenue from existing clients, support CS team and other
    departments with activities as needed within your region.


    • To be proficient in our products and technology. Always improve abilities.

    Major Responsibilities:

    • Total client satisfaction.
    • Working with CS Rep., coordinating all customer service issues and managing relations with all
    existing clients within assigned region.


    • Ensure quality of Convergint Technologies following company standards and policies strictly, to
    deliver prompt and efficient response to all service requests within assigned region.


    • Provide routine preventive maintenances.
    • Handle daily trouble-shooting, follow up all open technical issues till the problems resolved.
    • Take over all service issues from Project team after External Hand Over done.
    • Prepare customer training materials and deliver professional customer training.
    • Diagrams update after HO.
    • Complete customer log file and follow up open issues. Submit weekly log file report.
    • Manage service sub-contractors and ensure them following up ICD standards and policies.
    • Promote CS selling and generate revenue from all existing clients.
    • Help desk.
    • Reporting of CS events to CS Dept. Supervisor and National CS Manager.
    Major Skills –


    • Experience on Lenel/CCure/AMAG/Gallagher (anyone is fine),2. Customer centric approach, ability to troubleshoot and provide solutions.
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