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Bengaluru

    SSE - Major Incident Manager - Bengaluru, India - CGI

    CGI
    CGI background
    Full time
    Description

    Position Description:

    Establishing & Issuing Customer & CGI communications
    * Communicate status and act as the central communication point
    * Interlock with the technical teams for incident resolution
    * Ability to get the right support team based on the incident
    * Perform escalation to ensure quick resolution of the incident
    * Engagement of Third Parties
    * Drive innovative and 'out of the box' thinking within the technical teams
    * Input into Major Incident Review
    * Input into Major Incident Report
    * Briefing the relevant parties
    4)Incident Manager
    Establishing & Issuing Customer & CGI communications
    Communicate status and act as the central communication point
    Interlock with the technical teams for incident resolution
    Ability to get the right support team based on the incident
    Perform escalation to ensure quick resolution of the incident
    Engagement of Third Parties
    Drive innovative and 'out of the box' thinking within the technical teams
    Input into Major Incident Review
    Input into Major Incident Report
    Briefing the relevant parties
    5)Problem Management
    Establishing & Issuing Customer & CGI communications
    Communicate status and act as the central communication point
    Interlock with the technical teams for problem resolution
    Ability to get the right support team based on the incident
    Perform escalation to ensure quick resolution of the problem
    Engagement of Third Parties
    Drive innovative and 'out of the box' thinking within the technical teams
    Drive RCA determination within the shortest possible time or as per client contract
    Track open preventative actions to drive permanent closure of the tickets.
    6)Change Management
    Establishing & Issuing Customer & CGI communications
    Communicate status and act as the central communication point
    Interlock with the technical teams for Change implementation
    Ability to get the right support team based on the change request
    Track changes to closure and documenting any failed change via post implementation reviews
    Conduct post implementation reviews for failed changes
    Conduct Change management meetings / CAB / ECABs
    maintain change calendars and ensure we do not have conflicting changes on the same CI at the same time
    communicate the impact of the change to all relevant teams to avoid unnecessary incidents
    Engagement of Third Parties

    Skills:

  • Compliance Management
  • Lead Auditor - CIS LA
  • Security Administration

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