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Incident Manager
6 days ago
Gipfel & Schnell Consultings Pvt. Ltd Bangalore, India permanentJob Description : · - This job is primarily responsible for applying a high level of depth and breadth of expertise in the area of Major Incident Management. · This position is also responsible for providing technical direction and leadership in areas of Problem and Change Mana ...
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Incident Manager
2 weeks ago
The Nielsen Company bangalore, IndiaAt Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embar ...
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Incident Manager
1 week ago
Nielsen Bengaluru, IndiaAt Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embar ...
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Incident Manager
2 weeks ago
BETSOL bangalore, IndiaDescription · The desired candidate should be able follow up on all client issues to identify any incidents and follow up · with the respective resolution groups and have the issues investigated and fixed immediately. Candidate · should be well versed with the RCA (Root Cause A ...
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Incident Manager
2 weeks ago
Capgemini bangalore, India PermanentJob Description Proven experience in incident management within an IT service management framework · Familiarity with incident management tools and systems e g ServiceNow Jira etc · Strong understanding of ITIL Information Technology Infrastructure Library principles especiall ...
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Incident Management
2 weeks ago
Alp Consulting Limited bangalore, IndiaDear Candidates · Urgent Requirement · Position - Incident Management Command Center / NOC Engineer · Exp - 1 to 2 Years · Salary - 2 to 4LPA · Location - Hyderabad/Bangalore · Role Command Center Engineer · Job Responsibilities: · Perform L1.5 troubleshooting & resolut ...
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Critical Incident Management
4 weeks ago
2coms Bengaluru, India: As an OperationsEngineer you will be responsible for supporting the operations andmanaging delivery for production systems and services based onoperational requirements and service agreement. Your typical daywill involve managing critical incidents and ensuring timelyresolution ...
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Incident Management Analyst
2 weeks ago
BlackLine bangalore, India Full timeJob Description Get to Know Us: · It's fun to work in a company where people truly believe in what they're doing · At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications. · Since being founded in 1, BlackLine has become ...
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Incident Management- Analyst
2 weeks ago
The Nielsen Company bangalore, IndiaThe Incident Leader facilitates coordinated response to drive accelerated service restoration and minimize the impact of major incidents that disrupt systems, services, operations, and impact clients. The position requires strong collaboration, decision-making, leadership and com ...
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Senior Incident Manager
2 weeks ago
Jobs for Humanity bangalore, IndiaJob Description · Position Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · General Equivalency Diploma Travel Percentage : · 0%Senior Incident Manager - 24/7 Rotational Shifts · Are you curious, motivated, and ...
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Incident Management Expert
6 days ago
IN19 Alcon Laboratories (India) Pvt Ltd Company Bengaluru, India Full time· • Identify and drive continuous improvement efforts to reduce down time (eliminate, automate, or streamline) and drive standardization and service focused instrumentation · • Partner with support and development teams to implement technical solutions and process improvements t ...
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Major Incident Manager
4 weeks ago
Maersk Bengaluru, India Full timeJob Purpose/summary · Technology Operations is responsible for day-to-day maintenance and management of organization's IT infrastructure to ensure delivery of the agreed level of IT services to the business. · Play a key role within the new 24/7 Operations Command and Control Ce ...
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Incident/Problem Manager
14 hours ago
Iron Mountain Bengaluru, India Full timeAt Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevat ...
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Senior Incident Manager
2 weeks ago
FIS bangalore, India Experienced (relevant combo of work and education)Position Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · General Equivalency Diploma Travel Percentage : · 0% Senior Incident Manager - 24/7 Rotational Shifts · Are you curious, motivated, and forward-thin ...
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Critical Incident Management
3 weeks ago
2coms bangalore, IndiaJob Description · : As an Operations Engineer, you will be responsible for supporting the operations and managing delivery for production systems and services based on operational requirements and service agreement. Your typical day will involve managing critical incidents and e ...
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Incident/Problem Manager
2 weeks ago
686 OpenBet India Private Limited bangalore, India Full timeWho We Are: · The world's top sports betting and lottery brands choose OpenBet as their partner for world class content, leading tech and tailored service. We have their back, so they're ready with exciting, memorable and safe sports betting experiences to entertain billions of ...
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Major Incident Manager
2 weeks ago
Oracle bangalore, India Regular EmployeeDefine, design, and implement network communications and solutions within a fast-paced, leading edge database/applications company. · Career Level - IC3 · Responsibilities: · • Provide real time MONITORING AND TECHNICAL SUPPORT for Application, Network, Server and Enterprise s ...
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Major Incident Manager
2 days ago
Quess bangalore, IndiaAbout Us "Quess IT Staffing is India's largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. ...
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Major Incident Manager
2 weeks ago
RapidBraiins bangalore, India permanentKey Skills : MIM,IM,ITIL Process · Exp : 3- 5 Years · Location : Bangalore / Chennai/ Hyderabad/ Mumbai/ Pune/Noida · Job Description : · - Act as focal point for all severity 1 and business impacting major incidents reported · - Responsible for planning and coordinating all the ...
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Major Incident Manager
1 week ago
Swift Strategic Staff Solutions INC Bangalore/Hyderabad, India Full timeRole : Major Incident Management · Key Skills : Major Incident Management, ITSM, Good Understanding of Azure Core · Notice Period : Immediate- 15 Days · Job Description : · We are seeking a Major Incident Manager with expertise in Azure cloud technologies to oversee the efficien ...
SSE - Major Incident Manager - Bengaluru, India - CGI
Description
Position Description:
Establishing & Issuing Customer & CGI communications
* Communicate status and act as the central communication point
* Interlock with the technical teams for incident resolution
* Ability to get the right support team based on the incident
* Perform escalation to ensure quick resolution of the incident
* Engagement of Third Parties
* Drive innovative and 'out of the box' thinking within the technical teams
* Input into Major Incident Review
* Input into Major Incident Report
* Briefing the relevant parties
4)Incident Manager
Establishing & Issuing Customer & CGI communications
Communicate status and act as the central communication point
Interlock with the technical teams for incident resolution
Ability to get the right support team based on the incident
Perform escalation to ensure quick resolution of the incident
Engagement of Third Parties
Drive innovative and 'out of the box' thinking within the technical teams
Input into Major Incident Review
Input into Major Incident Report
Briefing the relevant parties
5)Problem Management
Establishing & Issuing Customer & CGI communications
Communicate status and act as the central communication point
Interlock with the technical teams for problem resolution
Ability to get the right support team based on the incident
Perform escalation to ensure quick resolution of the problem
Engagement of Third Parties
Drive innovative and 'out of the box' thinking within the technical teams
Drive RCA determination within the shortest possible time or as per client contract
Track open preventative actions to drive permanent closure of the tickets.
6)Change Management
Establishing & Issuing Customer & CGI communications
Communicate status and act as the central communication point
Interlock with the technical teams for Change implementation
Ability to get the right support team based on the change request
Track changes to closure and documenting any failed change via post implementation reviews
Conduct post implementation reviews for failed changes
Conduct Change management meetings / CAB / ECABs
maintain change calendars and ensure we do not have conflicting changes on the same CI at the same time
communicate the impact of the change to all relevant teams to avoid unnecessary incidents
Engagement of Third Parties
Skills: