- Major Incident Management : Lead the coordination, communication until the resolution of major incidents that impact our Azurebased services. This includes taking ownership of incidents, assembling crossfunctional teams, and driving the incident management process to resolution.
- Azure Technical Expertise: Possess indepth knowledge of Azure services, infrastructure, and configurations. Provide technical guidance to incident response teams during major incidents to diagnose and resolve issues promptly.
- Cross-
- Documentation: Maintain detailed incident records, including timelines, actions taken and resolutions.
- Incident Escalation: Understand incident severity levels and ensure appropriate escalation procedures are followed to engage necessary resources and expertise.
- Incident Process Improvement: Continuously identify opportunities to enhance the incident management process and contribute to the development and improvement of incident management practices.
- Emergency Response: Be available for oncall duties and respond to major incidents outside of regular working hours as needed.
- Bachelor's degree in computer science, information technology, or related field.
- Proven experience in managing major incidents, especially in Azure cloud environments.
- Azure certifications (e.g. , Azure Administrator, Azure Solutions Architect) are highly desirable.
- Strong technical background with a deep understanding of Azure services, and infrastructure.
- Excellent communication and leadership skills to effectively coordinate incident response activities.
- Familiarity with incident management frameworks and best practices.
- Problemsolving abilities and a proactive approach to incident resolution.
- Strong analytical and documentation skills.
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Incident Manager
3 days ago
ALP Consulting Bengaluru, IndiaResponsibilities and Challenges : · - Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible;. · - Conducts escalation to service teams, senior management and leaders to ensure appropriate awareness, ...
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Incident Management
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Macropace Technologies Bengaluru / Bangalore, India Full time· • Candidate should understand the technologies landscapes for a large program; He will have to work along technical towers. · • Candidate should have 8-12 years' experience. · • Candidate should have BFSI. · • Prioritize, schedule, and assign incidents & service requests to ...
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Incident Manager
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Capgemini Bengaluru, India PermanentJob Description · Proven experience in incident management within an IT service management framework · Familiarity with incident management tools and systems e g ServiceNow Jira etc · Strong understanding of ITIL Information Technology Infrastructure Library principles especi ...
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Incident Management Specialist
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Chadwick Professional Services Private Limited Bengaluru, IndiaCompany Description : · Chadwick is a leading provider of IT Permanent and Temporary Staffing, Leadership / Executive Hiring, Recruitment Process Outsourcing (RPO) Services, and Market Insight. · With approval from both MSME and Start-up India, Chadwick is dedicated to offering i ...
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Major Incident Manager
4 days ago
RapidBraiins Bangalore, India permanentKey Skills : MIM,IM,ITIL Process · Exp : 3- 5 Years · Location : Bangalore / Chennai/ Hyderabad/ Mumbai/ Pune/Noida · Job Description : · - Act as focal point for all severity 1 and business impacting major incidents reported · - Responsible for planning and coordinating all the ...
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2coms Bengaluru, India: As an OperationsEngineer you will be responsible for supporting the operations andmanaging delivery for production systems and services based onoperational requirements and service agreement. Your typical daywill involve managing critical incidents and ensuring timelyresolution ...
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Critical Incident Management
5 days ago
2coms Bengaluru, India: As an Operations Engineer, you will be responsible for supporting the operations and managing delivery for production systems and services based on operational requirements and service agreement. Your typical day will involve managing critical incidents and ensuring timely reso ...
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Major Incident Manager
3 days ago
Maersk Bengaluru, India Full timeJob Purpose/summary · Technology Operations is responsible for day-to-day maintenance and management of organization's IT infrastructure to ensure delivery of the agreed level of IT services to the business. · Play a key role within the new 24/7 Operations Command and Control Ce ...
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Associate Security Incident Manager
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First American India Bengaluru, India Full timeCompany Summary · First American (India) is a GCC (Global Capability Center) of the First American Financial Corporation (NYSE: FAF) family of companies. FAI is a proud member of the FORTUNE 500 companies and has been amongst the Fortune 100 Best Companies to Work For list for ei ...
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Infosys BPM Bengaluru, IndiaWALK-IN FOR "Incident, problem and change management-Technology Support" ON 17th & 22nd May 2024 at BANGALORE. · Greeting from Infosys BPM Ltd., · You are kindly invited for theInfosys BPM::Walk-In Drive on 17th & 22nd May 2024 at BANGALORE. · Note:Please carry copy of this post ...
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TekWissen India Bengaluru, India Full timePosition: Incident Manager · Location: Bangalore, India · Work Type: Remote · Fulltime opportunity · Job Description: · QUALIFICATIONS: · Graduate in any discipline · Good knowledge of computers (Basics, MS Office) required · Exposure and/or experience to Incident Management ...
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White Horse Manpower Consultancy P Ltd Bengaluru/ Bangalore, India Full timeApply for Telco Lead For Incident And Fault Management Immediate Joining, White Horse Manpower Consultancy P Ltd in Bengaluru/ Bangalore for Year of Experience on ...
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Infosys BPM Bengaluru, IndiaWALK-IN FOR "Incident, problem and change management-Technology Support" ON 10th, 17th & 22nd May 2024 at BANGALORE. · Greeting from Infosys BPM Ltd., · You are kindly invited for theInfosys BPM::Walk-In Drive on 10th, 17th & 22nd May 2024 at BANGALORE. · Note:Please carry copy ...
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Infosys BPM Bangalore Urban, IndiaWALK-IN INTERVIEW FOR ITIL INCIDENT MANAGEMENT-TECHNOLOGY SUPPORT ON 15th & 22nd May'24 AT PUNE · Greeting from Infosys BPM Ltd., · You are kindly invited for theInfosys BPM::Walk-In Drive on 15th & 22nd May'24 at PUNE. · Please carry copy of this posting to the venue and make ...
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Itil (V3) Service Operation
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Capgemini Bengaluru, IndiaJob Title: Major Incident Manager and Process Owner Location: Bangalore Key Accountabilities ? Experience of Process Consulting ? Design develop the Incident Management process ? Implement monitor the compliance and effectiveness of the Incident Management Process ? Incident Tren ...
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Mim
5 days ago
CIEL HR Services Bengaluru, IndiaMIM (Major Incident Management) profiles with Infrastructure Knowledge. Experience of alert monitoring using any tool. · Primary Skill or Must have Skills: · Incident Management, Infrastructure Monitoring, SolarWinds Monitoring · Experience of handling Major Incident Management b ...
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Professional 1 Service Delivery Coordinator
1 week ago
DXC Technology Bengaluru, IndiaHandle end to end on any High Priority Incident thought the complete lifecycle of the process · Involved in the post incident review phase (Post Incident and Root Cause reviews). · Owns, drives and actively participate in the incident management calls · - Maintains the appropriat ...
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Cyber Detect
3 days ago
Shell Bengaluru, India**The Role**: · **Where you fit in?** · The purpose of the IRM Function is to ensure (as a second line of assurance, with Internal Audit providing the Third Line of Assurance) that Shell is addressing Information Risks in an effective and efficient manner, commensurate with Shell ...
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SOC Analyst-l2
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Terraeagle Technologies Pvt Ltd Bengaluru, IndiaWe are seeking a highly skilled and experienced SOC (Security Operations Center) Analyst L2 to join our dynamic team. As an L2 SOC Analyst, you will be responsible for detecting, analyzing, and responding to security incidents and threats within our organization's network and sys ...
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Client Technology: Incident Coordinator
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EY Bengaluru, IndiaAt EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build ...
Major Incident Manager - Bengaluru, India - Swift Strategic Staff Solutions INC
Description
Role :
Major Incident Management
Key Skills :
Major Incident Management, ITSM, Good Understanding of Azure Core
Notice Period :
Immediate- 15 Days
Job Description :
We are seeking a Major Incident Manager with expertise in Azure cloud technologies to oversee the efficient and effective management of major incidents.
The ideal candidate will play a critical role in ensuring that our Azure-based systems and services are resilient and that any disruptions are promptly addressed, minimizing downtime and impact on our operations.
Key Responsibilities :
Functional Collaboration:
Collaborate with technical teams, support staff, and relevant stakeholders to ensure swift and effective response to major incidents. Facilitate communication and coordination among involved parties.
Qualifications :
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