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    Customer Relationship Manager - kolkata, India - BetheBee

    BetheBee
    BetheBee kolkata, India

    2 hours ago

    Default job background
    Description

    Job Responsibilities

    Client Communication:


    • Serve as the main point of contact for assigned clients, maintaining regular and proactive communication.


    • Update clients on the status of their advertising campaigns, ensuring they are well-informed about progress, performance, and any adjustments made.


    • Act as a bridge between clients and internal teams, conveying client feedback, requirements, and requests accurately.

    Relationship Management:


    • Cultivate and nurture positive, long-term relationships with clients, acting as a trusted advisor and ensuring client satisfaction.


    • Conduct regular check-ins with clients to assess their needs, address concerns, and identify opportunities for upselling or cross-selling.

    Payment Follow-up:


    • Monitor client invoicing and payment schedules, ensuring timely payments and resolving any payment-related issues.


    • Coordinate with the finance department to ensure accurate billing and invoicing.

    Onboarding Support:


    • Facilitate a smooth onboarding process for new clients, ensuring all necessary documentation and agreements are completed.


    • Collaborate with internal teams to ensure successful campaign setup, alignment with client objectives, and adherence to timelines.


    •

    Client Retention:


    • Proactively identify opportunities to enhance client satisfaction and retention.


    • Address any client concerns or escalations promptly and effectively, striving to resolve issues to the client's satisfaction.

    Requirements


    • A minimum of 2-4 years of experience.


    • Previous experience in customer relationship management, account management, or a similar role within the advertising industry


    • Excellent communication and interpersonal skills


    • Strong organizational and time management abilities


    • Attention to detail and ability to multitask effectively


    • Familiarity with advertising campaign processes is a plus


    • Proficiency in customer relationship management (CRM) software or related tools

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