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    HCL Tech Hiring - Bengaluru, India - HCLTech

    HCLTech
    HCLTech Bengaluru, India

    1 week ago

    HCLTech background
    Technology / Internet
    Description

    HCL Tech is Hiring

    OTC- Dispute/Query - Bengaluru (Whitefield-ITPL )

    Experience: - 1-3 Years

    Shift Time: - UK Shift

    Designation: - Analyst

    Work location: Whitefield(ITPL)

    Work Mode: WFO

    Important Note:

    • We are looking only Order to Cash- Dispute or Query handling experienced candidates.
    • Candidates who can join immediately or 1 month of notice period are preferred.
    • Excellent communication skills

    Major Responsibilities:

    • Ensure that queries are assigned in a timely manner.
    • Daily validation and follow up of the queries through E-mail which are work in progress with the Query Agent.
    • Monitoring of billing holds
    • Ensure that they support in closing the queries in order to achieve Monthly / Quarterly targets set.
    • Ensure that the E-mails are responded within 24 hours
    • Identifying system issues and logging Solution Manger tickets to resolve
    • Quality to be maintained before the closure of the queries
    • Promote Portal usage – self-service for meter reading entry
    • Able to work under pressure and reach targets to the best of your abilities.
    • Where problems cannot be personally resolved use judgement to forward issue's as appropriate and manage their timely resolution.
    • Escalate, to the next level, any unresolved Queries in a timely manner.
    • To work on ad hoc duties as required.
    • To ensure compliance with T&C's and Business Rules and absolute compliance with corporate guidelines encompassing in particular ethical and financial rules.
    • To ensure strict adherence to IC & Sarbox requirements

    Qualifications: Any Graduate with relevant Experience

    Please share you updated CV & below details to

    Total exp:

    Relevant exp:

    Notice Period:

    CTC:

    ECTC:

    Current Location:

    Flexible With Shifts:

    Highest Education:

    Perks and Benefits

    1. Free Cab for female employees 2. International Trainers 3. World class exposure 4. Excellent working environment

    How You'll Grow

    At HCL Tech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.

    Why Us

    • We are one of the fastest-growing large tech companies in the world, with offices in 60+ countries across the globe and 222,000 employees
    • Our company is extremely diverse with 165 nationalities represented
    • We offer the opportunity to work with colleagues across the globe
    • We offer a virtual-first work environment, promoting a good work-life integration and real flexibility
    • We are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique spark
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