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Navi Mumbai

    Associate Operations Manager - navi mumbai, India - IDFC FIRST Bank

    IDFC FIRST Bank
    IDFC FIRST Bank navi mumbai, India

    6 days ago

    IDFC FIRST Bank background
    Full time
    Description

    Job Title : Associate Operations Manager

    Function / Department : Credit Card

    Job Purpose:

    Expertise in managing bank's Credit Card ACP Support process. Computer knowledge, MS office, should perform basic data analysis. Skills for documenting customer account activities. Quality aspect in all deliveries & time management.

    Roles & Responsibilities:

  • Should have experience of managing team for Credit Card ACP Support operations for atleast 5-10 years
  • Setting up ACP Support process and ensure that the SOPs of the process are prepared, implemented and monitored.
  • Responsible for Smooth working of Credit card ACP Support process.
  • Managing ACP Support of Credit card dues paid by cardholders via different modes like cheque, cash, NEFT, IMPS, PG etc.
  • Ensuring posting of payment to credit card on timely manner.
  • Managing financial recon activity for all payment processing done through all channel
  • Co-ordination with payment gateway vendors to ensure smooth payment processing
  • Should be able to impart training to internal and external partners for payment related activities
  • Publishing Daily / Weekly / Monthly ACP Support MIS to senior management
  • Implementation of new projects & initiatives to automate the processes.
  • Ensure highest quality, regulatory compliance and establish risk management controls in all aspects of process.
  • Handling Credit Card ACP Support related queries and managing senior management & nodal escalations.
  • Handling internal and external audits for unit/Bank.
  • Experience of managing in Credit card ACP unit of banks / processors.
  • Good verbal and written communication
  • Skills for documenting customer account activities.
  • Quality aspect in all deliveries & time management.
  • Proactive approach with the ability to take the initiative to problem solving
  • Enable teams to drive growth targets by providing necessary support

    • Educational Qualifications:

    Graduation : Any Graduate

    Post Graduation: Any Post Graduate

    Experience: 5-10 years of relevant experience

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