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    Customer Support Intern - Pune, India - Amber

    Amber
    Amber Pune, India

    1 week ago

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    Description

    About amber )

    Long-term accommodation booking platform for students (think for student housing). Amber helps 80M+ students worldwide, find and book full-time accommodations near their universities, without the hassle of negotiation, nonstandardized and cumbersome paperwork, and broken payment process. We are the largest and fastest-growing student housing platform globally, with 1M+ units listed in 6 countries and across 100+ cities. We are growing rapidly and targeting $1.2B in annual gross bookings value by 2023.

    If you are passionate about making international mobility and living, seamless and accessible, then -

    Join us in building the future of student housing (We are amongst the fastest growing companies in the Asia Pacific as per Financial Times )

    We're looking Customer Support Interns who can assist us in proving our customers with resolutions and resolve their queries.

    Responsibilities:

    • Respond promptly and professionally to incoming customer inquiries via email, phone calls, and chat.
    • Manage large amounts of incoming calls, chats, and emails effectively.
    • Identify and assess customers' needs to achieve satisfaction.
    • Maintain updated knowledge of the organization's products, services, and customer service policies across all communication channels.
    • Document customer interactions when necessary, compiling documents and forwarding information to interested parties.
    • Explain simply and clearly in response to customer questions and check for customer understanding and acceptance.
    • Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits.
    • Participate in training opportunities provided by the organization to enhance customer service skills.
    • Establish and maintain good rapport with customers by using positive language, anticipating their needs, and providing appropriate solutions.
    • Assign tickets to respective associates/managers and follow up on their resolution.
    • Highlight discrepancies caused by associate negligence and take appropriate action to rectify them.
    • Be responsible for closing all tickets within the assigned timeline and maintain necessary SLAs for the smooth functioning of the department.
    • Take total accountability for Customer Satisfaction (CSAT) across all communication channels.

    Skills Required:

    • Customer orientation and ability to adapt/respond to different types of characters.
    • Excellent communication and presentation skills, both written and verbal.
    • Ability to multitask, prioritize, and manage time effectively.
    • Friendly and welcoming manner with clients and other members of the customer service team.
    • Ability to explain complex concepts in a clear, simple manner to customers.
    • Strong command of written and verbal English.
    • Ability to maintain a calm and polite manner in stressful situations.
    • Patience when handling tough cases.
    • Familiarity with the industry is a plus for chat support roles

    What will you get from amber:

    • Fast-paced growth (can skip intermediate levels)
    • Total freedom and authority (everything under you, just get the job done)
    • Amazing work culture (Our Glassdoor ratings are a proof) Fair compensation (Stipend)
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