- • Administering and helping to manage Client's Product support for the customers who call/chat or email in the support center.
- • Customer support to international customers over the phone for voice process (INBOUND and Outbound calling).
- • Client products to the customer (Analytics, YouTube etc).
- • Efficient and timely service delivery across teams for multiple clients They work closely with the functional leads to define overall strategies and processes to increase the efficiency and productivity within the process They work with BD team to increase the span of services and add new clients.
- • Create and manage Risk and mitigation plan based on discussion with project stake holders.
- • They serve all clients through Account managers or in a few cases without any intervention of an account manager through various applications.
- • Report to the manager on performance status and any escalations.
- Customer Relationship Management.
- • Provide information, educate customer to update trackers, update required applications & tools and keep SME and TL informed of new issues.
- • Contribute to and participate proactively in knowledge sharing sessions.
- • Participate and contribute to organizational activities.
- Speaking English
- Customer Service
- After Sales & Service (Tech)
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Process Executive
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Process Executive
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Process Executive
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Process Executive
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Process Executive
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Process Executive
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Process Executive
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Process Executive
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Process Executive
1 day ago
Cognizant Technology Solutions Hyderabad, Telangana, India**Team Lead / Team Manager** · **Qualification**: · **Graduate (exclusion**: · BE/BTech/MCA) · ** Responsibility**: · **Business / Customer**: · - New Business process such as Policy creation, Documentation collection & Review, seeking regulatory approvals, Policy despatch, Reins ...
Process Executive - Hyderabad, India - Cognizant Technology Solutions
Description
Online Analyst - CM
Qualification:
Graduate (exclusion:
BE/BTech/MCA) or High School graduate or above as may be applicable in the GeoResponsibility:
Stakeholder/Business Management:
Web:
Design and develop internet / intranet web pages I the prescribed format adhering to client requirements within agreed TATDesign:
Design client marketing collaterals/presentations following the prescribed brand guidelines against the agreed timeline and accuracyPeople/Team:
Must Have Skills
Good To Have Skills