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Khopoli

    Team Leader - Khopoli, India - Accor

    Accor
    Accor Khopoli, India

    Found in: Talent IN C2 - 5 days ago

    Accor background
    Full time
    Description

    Company Description

    Step into a magical world of joy and laughter at Novotel Imagica Khopoli, a one-of-a-kind resort with Premium facilities, located next to India's most exciting amusement park, Imagica Theme Park. It's a place where the imagination reigns and fun is the number one priority. For a family holiday, a business event, a romantic getaway or a wedding as soon as you arrive, you are swept into a whirlwind of excitement and activities. Featuring 287 rooms, 4 F&B outlets and a large pillar less ballroom .

    Job Description


    • Organizes the work and number of personnel according to level of activity.

    • Shares the responsibility for meeting the department's targets with his/her superior.

    • Takes part in inventories and manages stocks under his/her responsibility.

    • Analyses results and implements corrective actions as necessary.

  • KEY OPERATIONAL RESPONSIBILITIES

    • Financial

  • Assist F&B management with achieving financial targets
  • Supervises the team's sales attributes
  • Offers suggestions and advice to guests regarding the different services available
  • Is in charge of organizing the F&B point of sale/outlet for operations as per the Hotel Standards
  • Increases revenue for the point of sale through additional sales techniques
  • Helps the point of sale attain profitable results
  • Helps increase guest loyalty through quality of service

    • Operational

  • Behaves and acts (as a manager) in an exemplary fashion, embodying the brand mindset.
  • Helps employees improve their skills and provide support for career development.
  • Manages the team on shift basis.
  • Ensures guest satisfaction, quality and high standards of service for customers.

    • Team Management

  • Evolves working methods in line with brand philosophy
  • Respects labor laws, particularly when preparing work schedules
  • Integrates, trains and manages personnel
  • Ensures his/her staff are well presented (clothing, personal hygiene etc.)
  • Ensures smooth coordination between the different departments (Restaurants, kitchens, bars, lobby etc.)

    • General Duty

  • Is attentive to guests' requests and meets them
  • Ensures that the workplace remains clean and tidy and the safety of consumable goods by always respecting brand standards
  • Respects the instructions and safety guidelines for the equipment/s used
  • Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc.)
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Assist other departments wherever necessary and maintain good working relationships

    • Inter – Personnel Traits

  • Committed to delivering high levels of customer service
  • Positive attitude
  • Good communication skills
  • Flexibility to respond to a range of different work situations
  • Ability to work on your own or in teams
  • Resilience
    • Qualifications
  • Degree /Diploma in Hotel Management
  • Relevant experience in F&B and supervising a team
    • Additional Information
  • Ability to accept responsibility;
  • Self confidence, motivation, drive and tenacity;
  • Ability to enhance organizational performance;
  • Ability to clearly delegate tasks and responsibilities;
  • Ability to think strategically, inductively, and creatively;
  • And the propensity to recognize and acknowledge other peoples' ideas.
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