Customer Experience Manager - Gurugram, India - Agrim

Agrim Gurugram, India

4 days ago

Description

ABOUTUS

AGRIM is a fastgrowingagritech startup building an ondemand B2B Agriinputs marketplace.Agriinputs is a $50bn industry spread across Seeds Agro ChemicalsFertilizers AgroTools and Animal Feed. AGRIM has scaled up rapidlyacross India with 10% of the overall customer universe alreadyonboarded on theplatform.

Havingclosed our Series A round of funding (to be announced publicly inthe coming weeks) with Tier1 investors we are very wellcapitalized. Our Founders are IIT/ IIM graduates andexentrepreneurs (with successful exits) and we have also built oneof the best startup teams with senior executives from Tier1education institutes ecommerce companies such as Amazon HopscotchPolicy Bazaar etc. and experienced industry professionals from theagriculturesector.

B2Becommerce marketplace for AgriInputs (Total Market potential of $50billion)
Founded byExentrepreneurs IIT & IIM Alumni: Mukul Garg and AviJain
Backed by 4 Tier1Investors
Growing 5X Month onMonth
Onboarded 1000 Manufacturers100000 Retailers Active acrossIndia
300 Full timeemployees

KEYROLEAREAS

Leadoverall customer experience and support team focused on customerescalation resolution and experienceimprovement.
Responsiblefor driving key Customer Support KPIs like NPS Ticket ResolutionTAT %Issues w.r.t Total Ordersetc.
Track and Monitor customersupport tickets ensuring quality resolution as per committedSLA.
Analyze customer queries toidentify trends and implement proactive solutions to nullify keycustomer pain points.
Implementimprovements to enhance efficiency focusing on automation whereverpossible.
Own multiple customerfacing operational processes to ensure timely closures on thesame.
Generatereports on key support metrics utilizing data insights to makeinformed decisions.
Identify keydata metrics to drive operational efficiency and closely work withdata team for dashboarding.
Identifyproduct initiatives write down business requirement documents andcoordinate with product team for productGTM.

Requirements

B.Tech/B.Eor MBA from Tier1 & 2 education institutions ofIndia
Energetic andHungry individual who is willing to learn and grow with our startup
Ability tothink and react in a highenergy fastpacedenvironment
Awillingness to roll up sleeves to get things done
Data andProcess drivenacumen
Abilityto operate simultaneously and effectively in both tactical andstrategicmodes

NOTE: This role is completely work from office & 6days (MonSat)in Sec66 GurugramHaryana.

Customer Experience Customer Escalation Management Net PromoterScore

Customer Experience Manager

5 hours ago

noon Gurugram, India

Job Title: Customer Experience Strategy Manager · Reporting to Senior Manager, Consumer Experience Strategy and Operations · Location: Gurgaon, Cyber Hub · About noon · is a technology leader with a simple mission: to be the best place to buy and sell things. In doing this we hop ...
Senior Manager User Experience

1 week ago

MakeMyTrip Gurugram, India

Job Location: Gurgaon · Work Experience: 10-14 years · Helping India go places · We're an OTA - an Online Travel Agency, that has been helping India go places. For over 21 years we have grown to be one of the most loved and most used travel brand in India. We love travel and our ...
Senior Manager Customer Experience Training

2 days ago

IGT Solutions Gurugram, India

IGT is looking for Customer Experience Senior Manager - Training Professional (for Voice and Chat /Email Customer Experience Improvement) to join our fast growing International Travel Servicing Operations. · If you are a Training professional who is passionate about developing Cu ...
Senior Manager – Customer Experience and Communications

5 days ago

Canara HSBC Life Insurance Gurugram, India

Coordination and closely working with internal teams for an optimum communication strategy · Complete understanding of systems & processes. · team in the creation, editing, approval, and delivery of customer communications · communications as and when needed · with other function ...
Itil

6 days ago

Quess IT Staffing Gurgaon, India

**About Us** · "Magna Infotech, now Quess IT Staffing, is India's largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in ove ...
Sme- Datacenter

1 week ago

NMS Consultant Gurgaon, India

Manage network, load balancers, firewalls in the customer environment · - Manage operational maintenance, security, and availability of infrastructure · - Perform analysis and diagnosis of complex issues, troubleshoot and resolve to restore services · - Perform business impact an ...
Network Administrator L2

1 week ago

NMS Consultant Gurgaon, India

Hello, · Job Title **:Sr. Network Administrator** · **Experience-5+ Years** · Company Location **:Gurgaon** · About the role · We're searching for a talented, experienced and passionate to build a career in Network Operations Center and to join our CoE - Managed IT Services, whic ...
SAP Ewm Solution Architect

2 days ago

Antal International Gurgaon, India

Our client is a 100-year-old multinational hi-tec healthcare device manufacturer with multibillion-dollar revenue having their operations spread across in over 100+countries. They have their GIC in Gurgaon, for several years. Having implemented SAP S/4 HANA now, they wanted to ex ...
RPABlue Prism Architect

1 week ago

RARR Technologies Gurgaon, India

**Job Details - RPA Blue Prism Architect**: · **Job ID**: · - ZISPL Job No 60**Job Title**: · - RPA Blue Prism Architect**Job Type**: · - Permanent**Job Location**: · - Gurgaon, Haryana**Total Experience**: · Years**Skills**: · - Rpa, Blue Prism, Architecture, Lead**Posted - **11 ...
Digital Transformation Supervisor

1 week ago

FIS Global Gurgaon, India

**Position Type**: · Full time · **Type Of Hire**: · Experienced (relevant combo of work and education) · **Education Desired**: · Bachelor's Degree · **Travel Percentage**: · 0% · Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on som ...
Ebs R12 Ams

3 days ago

Women Entrepreneur Network Gurgaon, India

**EBS R12 AMS** · *** · Summary · Experience Required: · **8 - 12 Years** · **Location**: · **Gurgaon** · Category: · **Technology** · Roles and Responsibilities: · - Plan, manage and lead AMS support of Oracle EBS R12 · - Manage tickets and SLAs as per agreement with the client ...
Finance Transformation PMO

1 week ago

GE Gas Power Gurgaon, India

**Job Description Summary**: This role involves working as part of a critical transformation team within Finance and its purpose is to administer and monitor project and (its sub projects) such that cost, quality, plan, time, and benefits realization are controlled and achieved, ...
Power BI and SQL

3 days ago

FIS Global Gurgaon, India

**Position Type**: · Full time · **Type Of Hire**: · Experienced (relevant combo of work and education) · **Education Desired**: · Bachelor's Degree · **Travel Percentage**: · 0% · **About the Team** · Our team of associates are great to work with, and we have an awesome team of ...
Ebs R12 Scm

1 week ago

Women Entrepreneur Network Gurgaon, India

**EBS R12 SCM** · *** · Summary · Experience Required: · **8 - 12 Years** · **Location**: · **Gurgaon** · Category: · **Technology** · - Plan, manage and lead AMS support of Oracle EBS R12 · - Manage tickets and SLAs as per agreement with the client · - Monitor and track project ...
Solution Architect

4 days ago

Dentsu Global Services Gurugram, Haryana, India

**Company Description** Merkle**, a dentsu company, is a leading data-driven customer experience management enterprise specializing in delivering unique, personalized customer experiences across platforms and devices. With over 30 years of experience, Merkle partners with Fortune ...
Chief Financial Officer

5 days ago

Bonhoeffer Heine Corporation Gurgaon, India

Head of Finance Responsibilities: · **Must have** · - Funding and Limit management · - Cash flow management · - Find flow management · - Working Capital management · - Worked with an Import and Export company · - Expertise in trade finance and cash flow management · - Forecast mo ...
PPC Executive

2 days ago

Thumbpin Private Limited Gurgaon, India

We are looking for an SEM expert to manage all search engine optimization and marketing activities. · You will be responsible for managing all PPC Activities like SEM campaigns on Google, Yahoo and Bing in order to maximize ROI. · **Responsibilities** · - Execute tests, collect a ...
System Administrator 4-it

5 days ago

Oracle Gurgaon, India

Implementation and Run-n-Maintain services including: · - Periodic patching of supported infrastructure (Exadata/Exalogic/PCA/ZFS/ZDLRA etc) · - Security Vulnerability fixes · - VM builds / decommissions · - Filesystem / Backup / Printer management · - SOX Audits · - Others · - W ...
Solution Architect

1 week ago

Merkle Gurugram, Haryana, India

**Information Technology**: · **Gurgaon** · **About the job**: · - Managing 30-50 team members & Scoping of Solutions, Implementation and Managed Services during presales and completing Services Success Document (services proposal to accompany RFP) · - Defining a client's operati ...
Operations Associate

1 week ago

10 Club Gurgaon, India

**About us**: · We are on a mission to build the world's largest digital first brands in the Home and Kitchen category on key marketplaces and beyond. Our team has industry experts leading growth and operations, assisted by a passionate and energetic team that handles execution. ...

Customer Experience Manager - Gurugram, India - Agrim

Description

ABOUTUS

Requirements