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Agm-experience & Training
3 weeks ago
Vodafone Idea Delhi, IndiaJob Req ID: Location: Delhi, IN- Function: Retail- About: · - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With ...
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Team Member
2 weeks ago
Kotak Mahindra Gurgaon, IndiaGrade: M6 · **Team Lead - RMCE Channel and Business Banking Training · **Job Responsibilities: · - ** · Team Lead will be responsible for leading Pan India training initiatives for RMCE Channel. · Team Lead would be having individual training role in addition to monitoring and me ...
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Regional Tranier
2 weeks ago
SahiBandhu Gurgaon, India**Roles and Responsibilities** · - Proven work experience as a customer · Service / Sales. · - Experience in Financial Service Roles · is an added advantage. · - Experience in training the sales team and making training · videos is a must. · - Ability to manage the full training ...
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Executive - Crew Roster
1 week ago
Tata SIA Airlines Gurugram, Haryana, India**Job Overview** · Executive - Crew Roster will manage the planning and day-to-day administration of training for crew. Management of yearly, monthly, daily system blocking & system updation. Data maintenance and analysis for trainings conducted, while ensuring compliance to regu ...
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Process Trainer
2 weeks ago
Nirvasa Healthcare Pvt. Ltd. Gurgaon, IndiaSchedule appropriate training sessions for new and existing employees · - Stay updated with best training methods and modules · - Plan and implement an effective training curriculum · - Prepare hard copy training materials such as presentations, video module · - Should train all ...
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Subject Matter Expert
3 weeks ago
Teleperformance Gurgaon, India_**Please find the below details**:_ · - Training employees on Banking/Credit Card related processes · - Should have Good communication skills and facilitation skills. · Should have understanding on Trainer KPI's such as Throughput, FPY (First Pass Yield), TNA (Training Need Anal ...
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Call Center Trainer I
1 week ago
FIS Global Gurugram, Haryana, India**Position Type**: · Full time · **Type Of Hire**: · Experienced (relevant combo of work and education) · **Education Desired**: · Bachelor of Arts · **Travel Percentage**: · 0% · GENERAL DUTIES & RESPONSIBILITIES · - Conducts full scope of activities required to deliver new empl ...
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Call Center Trainer I
2 weeks ago
FIS Global Gurugram, Haryana, India**Position Type**: · Full time · **Type Of Hire**: · Experienced (relevant combo of work and education) · **Education Desired**: · Bachelor of Commerce/Business · **Travel Percentage**: · 1 - 5% · GENERAL DUTIES & RESPONSIBILITIES · - Conducts full scope of activities required to ...
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HRbp L&d
3 weeks ago
Headhunters Zone Gurgaon, IndiaCREDENTIALS & EXPERIENCE · - MBA (HR)/ Graduation is Mathematics /Statistics. · - 6 to 7 Years of rich experience as HRBP in following areas - Learning & Development · - Strong Interpersonal & Communication Skills · - Good Analytical Skills · - Innovative · RESPONSIBILITIES · - I ...
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Product Trainer
2 weeks ago
Nirvasa Healthcare Pvt. Ltd. Gurgaon, India**Process Trainer(BPO Background)** · **Minimum 1 year experience into sales process Trainer** · - **Maximum salary upto 4 lpa**: · - **6 working day setup(Roster off)**: · - **Work from office only(Gurgaon/Delhi)** · - Schedule appropriate training sessions for new and existing ...
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Sales Process Trainer
1 week ago
Nirvasa Healthcare Pvt. Ltd. Gurgaon, IndiaSchedule appropriate training sessions for new and existing employees · - Stay updated with best training methods and modules · - Plan and implement an effective training curriculum · - Prepare hard copy training materials such as presentations, video module · - Should train all ...
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Process Trainer
2 weeks ago
Teleperformance Global Service Pvt. Ltd. Gurgaon, India**Role : P**rocess **T**raining · **Experience**: 2+ **Y*ears **I**nto **P**rocess **T**raining **E*xperience · **Industry**:B*anking **E**xperience **P*referred · **Notice Period**: 0-15 **D**ays* · **Package**:U*p-**T*o 6LPA · **Shift**:US** **S*hift **T*imings · **Work Locatio ...
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Process Trainer(Bpo)
2 weeks ago
Nirvasa Healthcare Pvt Ltd Gurugram, Haryana, IndiaSchedule appropriate training sessions for new and existing employees · - Stay updated with best training methods and modules · - Plan and implement an effective training curriculum · - Prepare hard copy training materials such as presentations, video module · - Should train all ...
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Associate
2 weeks ago
Genpact Gurgaon, IndiaWith a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom ...
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Sales Product Trainer
1 week ago
Nirvasa Healthcare Pvt. Ltd. Gurugram, Haryana, IndiaSchedule appropriate training session for new and existing employees. · Stay updated with best training methods and modules. · Plan and implement an effective training curriculum. · Prepare hard copy training materials such as presentation, video module. · Should train all freshe ...
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Barista Trainer
1 week ago
Khaansama consulting pvt Gurugram, Haryana, India**Job Description: Barista Trainer** · **Position Title**: Barista Trainer · **Location**: Gurgaon · **Salary - 18k-21K** · **Position Summary**: · The Barista Trainer is responsible for providing comprehensive training and development for new and existing baristas, ensuring cons ...
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Process Trainer
3 weeks ago
Teleperformance Gurgaon, IndiaDevelop spoke training material and appropriate delivery methods for new hires as well as new initiatives for existing staff. · - Provide inputs for training to assist reducing the learning curve of new hiresIdentify training needs and devise improvement plans thru innovative coa ...
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Executive (Process Trainer)
1 week ago
Primis BPO Gurgaon, IndiaStrong knowledge of P&C insurance processes, policies, and systems. · - Good understanding of wing to wing insurance processes. · - Excellent presentation and facilitation skills with the ability to engage learners and create an interactive learning environment. · - Demonstrated ...
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Foundever Gurugram, Haryana, IndiaWe require one Bilingual Communication Learning Specialist - French & English · We require two Learning Specialists in Trainline based on ratios, however we currently have one. · **JOB** TITLE**:Communication Learning Specialist** · **Summary of Primary Job Responsibilities**: (m ...
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Soft Skills Trainer
2 weeks ago
Nexus consulting solotion Pvt Ltd Gurugram, Haryana, IndiaWe are looking for an experienced Soft Skill Trainer to join our team. The Soft Skill Trainer will be responsible for developing and delivering soft skills training programs to our BPO employees. You will be responsible for assessing the soft skills needs of our BPO employees and ...
Senior Manager Customer Experience Training - Gurugram, India - Igt Solutions
Description
IGT is looking for Customer Experience Senior Manager - Training Professional (for Voice and Chat /Email Customer Experience Improvement) to join our fast growing International Travel Servicing Operations.
If you are a Training professional who is passionate about developing Customer Experience skills across contact center operations to instill a culture of coaching, customer advocacy and engagement-oriented interactions on calls and chat then you are a good fit for this role.
Job Responsibilities:
Develop and strategies modules pertaining to Customer Experience Blueprint Trainings across customer service operations in a contact center environment Design & deliver learning interventions to train customer service teams on the emotional, empathy, energy and engagement aspects of customer service delivery As a Customer Experience champion be responsible for strengthening the teams' communication and soft skills to enhance customer outcomes in the form of CSAT and NPS Experience in training communication, customer engagement, soft skills, and customer resolution trainings in Travel or BPO industry Coach and develop Customer Experience Trainers across Operations team members to deliver effective CE Coaching that directly impacts customer outcomes You should have a proven track record of training and coaching large teams for customer success in meeting performance targets related to CSAT, DSAT, NPS Capture, acknowledge and reward moments where agents have WOWed our customers on phone or chat and similarly capture, acknowledge and improve upon situations where the opposite has happened and left our customers dissatisfied.
Develop and formulate customer experience training curriculum, conduct group trainings and individual coaching and knowledge assessment to new and existing CS agents with the objective to ensure superior and consistent service quality Implement learning strategies and effective training programs that are aligned with the Customer Experience teams objectives Participate in calibration sessions with Operations, Quality and Training Managers, Trainers as well as other CE coaches Partner with Operations Managers, QA and Training Team to outline specific content related to training needs identified in enhancing overall customer experience Ability to Deep dive into our operational insights to identify opportunities, themes, and gaps to upskill team performance on Customer Experience skills.