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    International customer service - Noida, India - IMCS Group

    IMCS Group
    Default job background
    Full time
    Description

    Company Overview

    IMCS Group is a prominent IT, Healthcare, and Professional Staffing Company that specializes in helping enterprises enhance their staffing investments for optimal business performance. With a focus on quality, efficiency, and technology-driven growth strategies, IMCS Group stands out for its commitment to excellence in customer service and strategic IT implementations.

    Job Overview

    Seeking an International Customer Service Representative with 1-3 years of experience for a Full-Time role in Noida, Uttar Pradesh, India. Join IMCS Group, a leading IT, Healthcare, and Professional Staffing Company with employees, known for optimizing businesses' value through staffing solutions and achieving world-class performance.

    Qualifications and Skills

    • Excellent communication skills
    • Experience in international voice and customer service
    • Proficiency in handling inbound voice calls
    • Knowledge of US process and international customer service standards
    • Ability to prioritize and multitask effectively in a fast-paced environment
    • Strong problem-solving skills and a customer-centric approach

    Roles and Responsibilities

    • Handle international customer queries via inbound voice calls
    • Provide exceptional customer service to clients in a professional manner
    • Assist customers with their inquiries, complaints, and provide solutions
    • Ensure timely and effective resolution of customer issues
    • Maintain accurate records of customer interactions and transactions

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