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    Technical Support Engineer - Bangalore, India - IBU Consulting

    IBU Consulting
    IBU Consulting Bangalore, India

    Found in: Talent IN 2A C2 - 3 days ago

    Default job background
    permanent Technology / Internet
    Description


    As a Technical Support Engineer specializing in Azure Cognitive Services with 1-3 years of experience, you will play a critical role in providing technical support and troubleshooting assistance to customers using Azure Cognitive Services.


    You will leverage your knowledge of Azure Cognitive Services, strong coding skills in Python and C#, and familiarity with cloud development to resolve technical issues and ensure customer satisfaction.

    Additionally, you will collaborate with cross-functional teams and communicate effectively with customers to address their needs and provide timely solutions.


    Key Responsibilities :

    Azure Cognitive Services Expertise :

    • Possess indepth knowledge of Azure Cognitive Services, including Language Understanding (LUIS), Software Development Kit (SDK) applications, and Machine Learning (ML) model prediction accuracy.
    • Ability to troubleshoot and resolve technical issues related to Azure Cognitive Services usage.

    Programming Skills :

    • Strong coding skills in Python and C#, with additional knowledge of C++ and/or Java.
    • Utilize programming languages to develop and implement solutions for customer issues and requirements.

    Debugging and Validation :

    • Proficiency in debugging and validating backend logs to identify and resolve issues effectively.
    • Analyze logs and error messages to diagnose problems and provide accurate solutions.

    API Knowledge :

    • Deep understanding of APIs, including OCR (Optical Character Recognition), Face API, and other cognitive APIs.
    • Experience in calling APIs, understanding REST API communication, endpoint configuration, authentication methods, and debugging API interactions.

    Cloud Development Experience :

    • Familiarity with cloud development platforms such as Azure and AWS.
    • Experience in developing and deploying cloudbased solutions using Azure Cognitive Services.

    OpenAI Knowledge :

    • Knowledge of OpenAI will be considered an added advantage, although not mandatory.

    Troubleshooting and Issue Resolution :

    • Experience in troubleshooting and resolving technical issues related to machine learning frameworks and tools.
    • Provide timely and effective solutions to customer queries and concerns.

    Communication and Interpersonal Skill :

    • Possess effective communication and interpersonal skills to interact with customers, understand their requirements, and provide assistance.
    • Collaborate with crossfunctional teams to address customer needs and ensure prompt resolution of technical issues.

    Qualifications :

    • Bachelor's degree in Computer Science, Information Technology, or related field.
    • 13 years of experience in technical support or software engineering, with a focus on Azure Cognitive Services or related technologies.
    • Strong coding skills in Python and C#, with knowledge of C++ and/or Java.
    • Experience in debugging, validation of backend logs, and troubleshooting technical issues.
    • Familiarity with cloud development platforms such as Azure and AWS.
    • Knowledge of OpenAI will be considered an advantage.
    • Excellent communication and interpersonal skills, with the ability to interact effectively with customers and crossfunctional teams.
    )
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