- Interact with GTM affiliate partners globally to facilitate production incidents in a timely manner, including effective communication of technical details.
- Act as Tier 1 support and partner with internal WBD teams, including TOC and Global Tech engineering teams to determine mitigation, customer impact and drive E2E facilitation of partner impacting incidents using PagerDuty.
- Partner with broader GPI team and PMO to provide launch support including partner onboarding configurations, troubleshooting and comprehensive documentation of technical integration.
- Actively participate in hyper care and watch party events to represent GPI and provide accurate readout of partner operations metrics.
- Support other teams as needed to test and perform ongoing health checks and monitoring of the Partner integrations (STB and SAM).
- Collaborate with GPI and WBD teams and identify process improvement opportunities with both internal / external stakeholders.
- Ability to work flexible shifts to ensure GPI Ops team maintains global coverage to support various time zones.
- Be available to support critical outage situations.
- At least 8 years of experience in product operations, engineering, or solution architecture functions for another OTT streaming product with global footprint
- Experience in JWT, JSON and OAuth technologies.
- Experience supporting STB products.
- Must have experience performing independent investigations by leveraging dashboards (Grafana/Kibana), system logs and developing manual SQL queries to gather insight.
- Experience required using Github, Jira and Confluence
- A Great Place to work.
- Equal opportunity employer
- Fast track growth opportunities
-
Customer Success Engineer
3 days ago
Repletio Bengaluru, IndiaResponsibilities : · Serve as the primary technical point of contact for assigned customers, building strong relationships and providing personalized support to address their specific needs. · Collaborate with sales and customer success managers to onboard new customers, conduct ...
-
Customer Success Engineer
1 week ago
Normalyze Bengaluru, IndiaNormalyze is a cybersecurity startup and we are looking to hire a key Customer Success Engineer that will be an integral part of our team as we rapidly grow our customer base and company. This role will be remote-based, located in India. · We are looking for someone that MUST hav ...
-
Customer Success Engineer
1 week ago
Normalyze Bengaluru, IndiaNormalyze is a cybersecurity startup and we are looking to hire a key Customer Success Engineer that will be an integral part of our team as we rapidly grow our customer base and company. This role will be remote-based, located in India. · We are looking for someone that has expe ...
-
Success profile Engineer
5 days ago
22by7 Solutions Bengaluru / Bangalore, India Full timeWhat is the mission of the role · Mission You are expected (through your processes & activities) to deliver world-class customer experience. · Mission: The purpose of the role is to implement and troubleshoot VMware products of 22by7 customers either on-site or remotely. Prepar ...
-
Digital Customer Success Engineer
1 day ago
Sonata Software Bengaluru, IndiaAbout Sonata Software · In today's market, we observe a distinct duality in technology adoption. On one front, clients are keenly focused on cost containment, while on the other, there is a strong drive to modernize their digital storefronts, aiming to appeal to both consumers an ...
-
Senior Customer Success Engineer
6 days ago
451 Discovery Comm. India Bengaluru, India Full timeWho We Are... · When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the bringing our characters to l ...
-
Senior Customer Success Engineer
2 days ago
WARNERMEDIA Bangalore, India Full timeWelcome to Warner Bros. Discovery... the stuff dreams are made of. · Who We Are... · When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of ico ...
-
Software Development Engineer(Customer Success)
2 weeks ago
Zenduty Bengaluru, IndiaAbsolute Must-Have Qualifications for this role: · Demonstrable expertise in Python or Ruby, with experience in any web frameworks as a plus(at least 2 years of work-experience or university projects) · B.Tech or B.E in Computer Science and Engineering · Impeccable written and ve ...
-
Hardware-in-the-loop (Hil) with Mbd
1 week ago
Tata Technologies Bengaluru, Karnataka, IndiaTitle: Hardware-in-the-Loop (HIL) with MBD · 2.5 -5 years · Location - Bangalore/ Pune · **Qualifications & Skills Required**: · - Bachelor/Master of Science in Mechanical Engineering or Electrical Engineering. · - Minimum of 3 years of engineering experience (1 year in automotiv ...
-
Voice Process Domestic
2 days ago
LENOVO Bengaluru, India**Descripción de la compañía**: · Electronic Product base company. · **Descripción del puesto**: · This is an amazing opportunity to work within one of the fastest growing Managed Services Providers. We are a company with a heart and soul dedicated to the ongoing success and grow ...
-
Customer Success Representative
4 days ago
Nutanix Bengaluru, Karnataka, India**Hungry, Humble, Honest, with Heart · **The Opportunity** · Do you love technology? Are you ready to transform the way companies work? If you have a passion for Enterprise Cloud Technology and a vision for the future of business; we want to talk with you. · Nutanix (NTNX) is loo ...
-
Procurement and Logistics Buyer
1 week ago
Hitachi Energy Bengaluru, India**General information**: · The Hitachi Energy Indian Operations Center (INOPC) is a competence center with around 1500 skilled engineers who focus on tendering, engineering, planning, procurement, functional system testing, installation supervision and commissioning. However, ove ...
-
Implementation Architect
3 days ago
AppViewX Bengaluru, India**Customer** **Success** **Implementation Architect**: · **Experience**:6+ years · **Location**:Bangalore/Chennai/Coimbatore · **Who we are and What we do?**: · **What will you be responsible for?** · Customer Success Implementation Architects play a key role in driving Customer ...
-
Azure Architect
2 days ago
PradeepIT Consulting Services Bengaluru, Karnataka, India**About the job Azure Architect**: · **Job Description**: · **Required Mandatory experience** · - Architecting Microsoft Azure Solutions. · - Minimum of 9 years of Azure cloud hands-on experience. · - Minimum of 6 years of solid hands-on Active Infrastructure architecting, engine ...
-
Information Technology
1 week ago
Art of Living HR Bengaluru, Karnataka, IndiaWe are looking to hire an experienced IT engineer to manage our company's computer systems. As an IT engineer, you will be responsible for designing hardware configurations, installing software, managing network systems, and training staff on correct operating procedures. · To en ...
-
Code Quality- Sse
5 days ago
CGI Bengaluru, Karnataka, IndiaCompany Profile: · Job Title: Code Quality Engineer · Position: Software Engineer / Senior Software Engineer · Experience: 4- 6 Years · Category: Software Development/ Engineering · Main location: Bangalore/ Chennai · Position ID: J · Employment Type: Full Time · **Together, as ...
-
Google Bengaluru, India**Hyderabad, Telangana, India; Bangalore, Karnataka, India**. · **Minimum qualifications**: · - Bachelor's degree in Statistics, Mathematics, Data Science, Engineering, Physics, Economics, or a related quantitative field, or equivalent practical experience. · **Preferred qualific ...
-
Mainframes + Api Testing
4 days ago
CGI Bengaluru, Karnataka, IndiaJob Title: Mainframes + API Testing · Position: Senior Test Engineer · Experience: 3 - 5 Years · Category: Software Development/ Engineering · Main location: India, Gurgaon · Position ID: J · Employment Type: Full Time · Qualification: Bachelor's degree in Computer Science or re ...
-
Cad Technician
1 week ago
iCRC Bengaluru, India**JOB REQUISITES** · Role Summary · We are seeking to recruit an **CAD Technician/Designer · - Piping **to join our CA-Energy team located in Bengaluru office for helping to contribute towards its continuing success. · Working as part of a large engineering group the role require ...
-
Recruiter
1 day ago
Quest Global Bengaluru, Karnataka, IndiaQuest Global is a global engineering services company driven by aspiration, hunger and humility, and guided by a leadership team that cares for its people, their ideas, and their well-being. We know that flexibility and openness produce the most fertile environment in which innov ...
Senior Customer Success Engineer - Bangalore, India - WARNERMEDIA
Description
Every great story has a new beginning, and yours starts here.
Welcome to Warner Bros. Discovery... the stuff dreams are made of.
Who We Are...
When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Senior Customer Success Engineer - (GPI Team), Bangalore
About Warner Bros. Discovery:
Warner Bros. Discovery, a premier global media and entertainment company, offers audiences the world's most differentiated and complete portfolio of content, brands and franchises across television, film, streaming and gaming. The new company combines Warner Media's premium entertainment, sports and news assets with Discovery's leading non-fiction and international entertainment and sports businesses.
For more information, please visit
Meet Our Team:
The Warner Bros. Discovery Global Partner Integrations (GPI) team owns the end-to-end technical integrations of Max, HBO Max, HBO GO and discovery+ with GTM affiliate partners globally. We represent the voice of affiliate partners internally and are the primary technical PoC across the lifecycle for every technical integration.
The Customer Success Engineer is part of the Global Partner Operations pillar under GPI. The role is responsible for facilitating partner inquiries and production incidents, including responding, investigating, and mitigating customer impact in compliance with internal SLA. This role reports to the VP, Customer Success Engineering.
Roles & Responsibilities:
What to Bring:
What We Offer:
How We Get Things Done...
This last bit is probably the most important Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
The Legal Bits...
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at