Jobs
>
Bengaluru

    Customer Success Insights Analyst - Bengaluru, India - Autodesk

    Autodesk
    Autodesk Bengaluru, India

    Found in: Talent IN C2 - 1 week ago

    Default job background
    Full time
    Description

    Position Overview

    As a Customer Success Insights Analyst, you are responsible for providing analytical expertise to support key strategic and operational initiatives for our Customer Success Organization. Analysts use a range of statistical methods, algorithms, and analysis techniques to advise business leaders on strategy and identify opportunities to optimize business processes, customer experiences, and offerings. You will work closely with business stakeholders to distill your analysis into actionable insights and recommendations.

    You will join Commercial Customer Success team. You will report to Manager, Strategic Planning/Analytics.

    In Commercial Customer Success, we drive growth through irresistible customer experiences. For us, growth is two things: A focus on increasing retention and renewals rates and identifying opportunities for expansion to pass to our sales partners. With Resellers, we are accelerating customer retention performance and revenue growth by developing and maturing their Customer Success and Services practices. As part of the team, you will work on programs that impact Commercial Customer Success overall, and the specific functional area that you support.

    Roles & Responsibilities

  • Serve as an analytics business partner – supporting business stakeholders with in-depth analysis, continually mining for insights to drive operational improvements
  • Conduct research from problem definition through execution of analysis. Highlight potential areas of concern for senior management based on your analysis
  • Assess impact of business strategies and provide clear articulation of analysis to support decision-making for senior management
  • Build sophisticated qualitative and quantitative analyses, including advanced modelling, that translate raw data into insights that can be turned into relevant recommendations and built into reports and dashboards
  • Be the data subject matter expert for the area of the business you support – understanding dataset structure, data quality, and appropriate analysis use cases
  • Understand existing data models and identify and document areas for improvement to contribute to the overall Autodesk data infrastructure

    • Minimum Qualifications

  • 3-5 years Relevant Work Experience in the data analytics field
  • Experience in a similar role or a degree in a quantitative discipline such as Engineering, Computer Science, Mathematics, Economics, or related field
  • Proficiency in writing and optimising SQL queries and working with large datasets
  • Working knowledge with visualisation tools (PowerBI, Qlikview, etc
  • Have experience working with a modern data warehouse ( Snowflake)
  • Microsoft Power BI Certification
  • Experience supporting Customer Success or Renewals organisations

    • The Ideal Candidate

  • You're a true data expert – you can creatively mine multiple different datasets to gain insights and answer business questions
  • You are curious - curiosity fuels your use of problem solving and analytical
  • You want to understand customer success – you're not just satisfied with building a cool model, you also want to make sure it's relevant in the field
  • You tell compelling stories using data – you weave together a narrative based on your analysis of what is happening in the business, why it is happening and why it matters and can present your findings to both experts and general audiences
  • You are a partner – you are communicative and empathic with stakeholders and business leaders to determine how to best answer their questions through analysis

    • #LI- SV2

    #LI-POST

    Learn More

    About Autodesk
    Welcome to Autodesk Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

    We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

    When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us

    Salary transparency

    Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

    Diversity & Belonging
    We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here:

    Are you an existing contractor or consultant with Autodesk?

    Please search for open jobs and apply internally (not on this external site).

  • Commonwealth Bank

    Insights Analyst

    Found in: Talent IN 2A C2 - 2 days ago

    Commonwealth Bank Bengaluru, India

    Your responsibilities: · Working collaboratively with the Product teams, Delivery teams, HB team to develop and deliver personalised and targeted offers that help to drive the business objectives. · You will challenge assumptions and proposed solutions to drive the quality of the ...

  • Cortex Consulting Pvt. Ltd.

    Business Insights Analyst

    Found in: Talent IN 2A C2 - 2 days ago

    Cortex Consulting Pvt. Ltd. Bangalore, India permanent

    Summary: · We are seeking a highly skilled and experienced Business Insights Analyst to join our team. · You will play a key role in extracting valuable insights from data to support informed business decisions. · Your expertise in data management, analytics, and a strong foundat ...

  • Alstom

    Insight Engine Technical Analyst 1

    Found in: beBee S2 IN - 4 days ago

    Alstom Bangalore, India

    Req ID:448813 · Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated syst ...

  • IDC Asia/Pacific

    Sr. Research Manager/Research Director- Analytics

    Found in: Talent IN 2A C2 - 2 days ago

    IDC Asia/Pacific Bengaluru, India

    Company Profile · IDC is the premier global provider of market intelligence, research, advisory services, and events for the information technology, telecommunications, and consumer technology markets. · Position Overview · IDC is seeking a highly motivated and resourceful indivi ...

  • IDC

    Senior Research Analyst

    Found in: Talent IN 2A C2 - 2 days ago

    IDC Bengaluru, India

    IDC Asia/Pacific is seeking a highly motivated individual for Senior Research Analyst for Enterprise Computing team, based in Bangalore, India. We are seeking a results oriented individual with 4 to 5 years relevant background in either market research or market intelligence of a ...

  • Kaitongo

    Senior Business Research Analyst

    Found in: Talent IN 2A C2 - 2 days ago

    Kaitongo Bengaluru, India

    Company Description · Kaitongo is a platform powered by GPT that provides professionals with industry-focused, actionable insights, competitive intelligence, and targeted content. We believe in building strong client relationships by being competent, consistent, and credible. Our ...

  • Cleartrip

    Business Analyst

    Found in: Talent IN 2A C2 - 5 days ago

    Cleartrip Bengaluru, India

    About Cleartrip Launched in July 2006, Cleartrip Pvt Ltd., a Flipkart company, has emerged as India's fastest-growing online travel technology company. In April 2021, Flipkart acquired 100% of Cleartrip's shareholding. Cleartrip recently emerged as the no. 2 OTA player as per a r ...

  • Ascendion

    Data Engineer

    Found in: Talent IN 2A C2 - 2 days ago

    Ascendion Bengaluru, India

    Position Summary: · We are looking for a mid-senior level Data Analyst to join our team and play a key role in generating reports and reporting solutions. The ideal candidate will have strong expertise in SQL, Azure, Snowflake, and ETL processes. This role will be responsible for ...

  • Cisco

    Data Analyst

    Found in: Talent IN 2A C2 - 2 days ago

    Cisco Bengaluru, India

    High Level Responsibilities: · Details understanding & documentation on Business data & utilization · Drive Analytics Projects/ Tasks, developing joint analytical approaches, Project/task execution. · Analyze & interpret business data to generate insights · Generate reports throu ...

  • Purplyield Solutions Private Limited

    Real Estate QA

    Found in: Talent IN 2A C2 - 2 days ago

    Purplyield Solutions Private Limited Bengaluru, India

    Company Description · purplstack is a leading salesforce partner with niche focus in Real Estate Technology Solutions for pre-sales, sales and CRM. · Role Description · This is a full-time on-site role located in Bengaluru for a Real Estate QA & Business Analyst. The Real Estate ...

  • Delta Air Lines

    Senior Data Analyst T500-11067

    Found in: Talent IN 2A C2 - 4 days ago

    Delta Air Lines Bengaluru, India

    Job Summary: · The Global Health & Wellness Analytics group is seeking a Senior Data Analyst responsible for wrangling, harmonizing, and analyzing various disparate data sources. The successful candidate will have a keen understanding of healthcare claims data, a willingness to ...

  • CeresFusion Technologies Pvt Ltd

    Market Research Professional

    Found in: Talent IN 2A C2 - 2 days ago

    CeresFusion Technologies Pvt Ltd Bengaluru, India

    Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall. · **Role:** Market Research Analyst (Freelance) · We are seeking a highly motivated Market Research Analyst to join our dynamic team at our upcoming ...

  • Gameskraft

    Senior Data Analyst

    Found in: Talent IN 2A C2 - 2 days ago

    Gameskraft Bengaluru, India

    Overview: · As a Senior Data Analyst, you will play a crucial role in extracting valuable insights from large datasets to support informed decision-making within the organization. Your responsibilities will include data collection, analysis, interpretation, and presentation of fi ...

  • upGrad

    Business Analyst

    Found in: Talent IN 2A C2 - 1 day ago

    upGrad Bengaluru, India

    As a Business Analyst at upGrad Campus, you will play a pivotal role in supporting our business analytics and strategic decision-making processes. You will work closely with cross-functional teams, including Sales, Marketing, Operations, and Finance, to analyze data and provide a ...

  • Talent500

    Associate Manager

    Found in: Talent IN 2A C2 - 2 days ago

    Talent500 Bengaluru, India

    Market Research Analyst: · Conduct research using both systematic and intuitive secondary research techniques and industry standard primary research methods. · Continuously monitor the market and provide insightful quantitative and strategic analysis to our clients through variou ...

  • Cimpress India

    Lead Analyst

    Found in: Talent IN 2A C2 - 2 days ago

    Cimpress India Bengaluru, India

    ​​Position Overview: · We are seeking a highly skilled Lead Analyst in the field of Marketing and Web Analytics to join our team. The ideal candidate will possess strong technical proficiency in various analytics tools, coupled with a deep understanding of marketing strategies a ...

  • Talent500

    Associate Manager

    Found in: Appcast Linkedin IN C2 - 3 days ago

    Talent500 Bengaluru, India

    Market Research Analyst: · Conduct research using both systematic and intuitive secondary research techniques and industry standard primary research methods. · Continuously monitor the market and provide insightful quantitative and strategic analysis to our clients through variou ...

  • Talent500

    Associate Manager

    Found in: Appcast Linkedin IN C2 - 2 days ago

    Talent500 Bengaluru, India

    Market Research Analyst: · Conduct research using both systematic and intuitive secondary research techniques and industry standard primary research methods. · Continuously monitor the market and provide insightful quantitative and strategic analysis to our clients through variou ...

  • Locobuzz

    Social Media Analyst

    Found in: Talent IN 2A C2 - 2 days ago

    Locobuzz Bengaluru, India

    We are seeking a talented individual with 2+ years of experience in social media monitoring and analytics to join our team in Bangalore. As a Social Media Analyst, you will play a crucial role in overseeing and analyzing our social media presence and conversations. Your insights ...

  • PhonePe

    Ops Analyst

    Found in: Talent IN 2A C2 - 6 days ago

    PhonePe Bengaluru, India

    Please Note: This is FTC Position · Job Title: Operations Analyst- Life Insurance · Location: Bengaluru - Work on all days from PhonePe Office - Salarpuria Softzone, Bellandur Job Description: · We are seeking an Operations Analyst to join our team who will play a pivotal role ...