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    Front Office Manager - bangalore, India - AccorHotel

    AccorHotel
    AccorHotel bangalore, India

    1 week ago

    Default job background
    Full time
    Description
    Job Description
    • Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues
    • Check that all Front Office employees report to work punctually and are well groomed before each of their shift
    • Conduct daily briefings and ensure that all pertinent information is well received by team members
    • Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actions
    • Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to
    • Liaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible
    • Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
    • Liaise with Finance Department to ensure that credit procedures are properly carried out
    • Analyze market trend, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue
    • Coordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handling
    • Makes courtesy calls to VIPS, long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standards
    • Handle all guest correspondences and ensure prompt follow-ups
    • Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times
    • Constantly monitor team members' appearance, attitude and degree of professionalism
    • Prepare detailed induction programs for new employees
    • Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
    • Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
    • Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication
    • Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
    • Be well versed in hotel fire & life safety/emergency procedures
    • Attend all briefings, meetings and trainings as assigned by management
    • Report for duty on time wearing clean and complete uniform at all times
    • Maintain a high standard of personal appearance and hygiene at all times
    • Perform other reasonable duties assigned by the Management of the Hotel
    Additional Information
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