- Develop a store business plan in line with the business strategy
- Encourage and promote all opportunities to drive sales, leading by example
- Implementation of BU marketing guidelines
- Ensure store layout is within Marks and Spencer guidelines
- Understand local customer needs and ensure this is delivered through both product and service
- Proactively use all management information tools available to analyze performance and respond to trends with the appropriate action
- Line Manage your direct reports using effective performance coaching to achieve results
- Ensure accurate and timely delivery of the seasonal look as per UK guidelines
- Engage staff in the store with regular briefings and accurate and timely delivery of the recognition policy in store.
- Monitor and take actions necessary to improve shrinkage and profit protection
- Ensure store and staff presentation standards are consistent with brand requirements
- Ensure health and safety requirements are fully compliant
- Manage all third party contractors on site
- Enhance sales through identification of trends related to footfall, conversion, UPT, etc.
- Ensure a smooth and accurate process for stock management in the store
- Manage your controllable cost lines in-store, to come in on or under target
- Ensure store staff are trained in customer service requirements and that OSS is alive in the store consistently improving mystery shop results
- Ensure sequential links for layout in consultation with the Visual Merchandiser
- Monitor the feedback from staff and customers on the store products and services and give feedback to the relevant area where required
- Ensure quality recruitment for store advisors and supervisors in the store in consultation with HR
- Manage staff scheduling to optimize resource allocation and to ensure adequate staff cover on the floor at all times
- Conduct performance appraisals of your team
- The candidate must have a minimum of 4+ years of experience in apparel retail
- Must have handled the entire store operations including P&L of the store
- Strong in commercials and know how to turn things around
- Strong communication and people management skills
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Section Manager - Mumbai, India - Marks and Spencer Reliance India Private Limited
Description
Job Location: Mumbai
Key Deliverables:
Required Experience:
Graduation is mandatory
#Please mention the preferred job location in your application and share your updated resume#