Virtual Receptionist - Bengaluru, Karnataka, India - Olive By Embassy

Olive By Embassy

Verified Company

Bengaluru, Karnataka, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Olive By Embassy

Remote receptionist Duties and Responsibilities:

Training and supporting office staff.
Schedule shifts for hotel staff.
Ensure great customer experience.
Handle customer complaints.
Conducting performance reviews with the front desk staff.
Generating reports and feedback for presentation to the general manager.
Verifies that accurate room status information is maintained and properly communicated.
Remote receptionist will have a thorough understanding of the equipment they're working with.
Remote receptionist will watch the video surveillance footage is it's being recorded.
Remote receptionist will be focused and observant so that whenever they witness something unusual, suspicious or questionable they are able to make a detailed note of it and report the same.
If a Remote receptionist sees something illegal on one of their monitors, they will contact the appropriate person at the appropriate time. The same will be documented in the logbook.
Remote receptionist would generate a report daily for each property.
Remote receptionist would have front office knowledge.
Full understanding of hotel PMS
Thorough understanding of front office SOP's
Check in, check out, early check in, late check, room upgradation, etc.

Remote receptionist Skills.

Attention to Detail
Remote receptionist will be able to identify small, seemingly insignificant details that most people would overlook.
Ability to Multitask Even when a Remote receptionist receives a phone call or has to speak to a colleague, they will always be keeping an eye on the monitors.
Ability to Work Independently Remote receptionist will not interact with very many people. Because it is important that they're able to work and stay alert without constant supervision.

Communication Skills

Remote receptionist will have adequate written and verbal communication skills.
Radio Communication Systems Remote receptionist will communicate with Security Guards, Supervisors, or Managers via a radio receiver/as assigned/as provided.

Requirements: