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    Client Servicing/ Business Development - Mumbai, India - Vertoz

    Vertoz
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    Description

    What we want:


    We are looking for someone who is ready to support end clients to resolve their technical issues over the phone, chat, and tickets.

    Candidate should also be fluent in English communication.

    Who we are:

    Vertoz (


    NSEI:

    VERTOZ), an AI-powered MadTech and CloudTech Platform offering Digital Advertising, Marketing and Monetization (MadTech) & Digital Identity, and Cloud Infrastructure (CloudTech) caters to Businesses, Digital Marketers, Advertising Agencies, Digital Publishers, Cloud Providers, and Technology companies.

    For more details, please visit our website here.

    ConnectReseller:


    ConnectReseller is an ICANN Accredited Domain Name Registrar, dedicated to providing top-notch domain registration and management services to businesses worldwide.

    With a focus on exceptional customer service and cutting-edge technology, we empower our clients to establish a strong online presence.

    What You will do:


    • Taking ownership of customer issues reported and seeing problems through to resolution over the phone, chat, and ticket.
    • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
    • Taking ownership of customer issues reported and researching, diagnosing, troubleshooting, and identifying solutions.
    • Can access remotely any desk and TeamViewer.
    • Support end clients to resolve their technical issues over the phone, chat, and tickets.

    Requirements



    • Participate in 24x7 shifts
    • Good communication skills in English.
    • Ensure troubleshooting tickets are addressed within the agreed TAT.

    Benefits



    • No dress codes
    • Flexible working hours
    • 5 days working
    • 24 Annual Leaves
    • International Presence
    • Celebrations
    • Team outings

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