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    Application Support Engineer - Mumbai, India - Crest IT Consulting Pvt Ltd.

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    Description

    We are currently seeking a diligent and technically proficient Application Support Engineer to join our team.

    The successful candidate will have atleast 3 years of experience in providing Level 1 and 2 support for software applications, with a strong foundation in SQL and Windows environments.

    Key Responsibilities:

    • Handling team lead experience is must.
    • Serve as the first point of contact for end-users seeking technical assistance with our software applications.
    • Receive, triage, and prioritise support tickets according to urgency and impact.
    • Provide timely and effective resolution to Level 1 and Level 2 issues, including troubleshooting software functionality and user access.
    • Document support activities, including ticket updates, resolutions, and communication with end-users.

    Qualifications:

    • Bachelor's degree in computer science, Information Technology, or related field preferred.
    • Minimum of one year of experience in a Level 1 and 2 application support role.
    • Proficiency in SQL for basic querying and data analysis.

    Benefits:

    • Competitive salary and benefits package.
    • Career growth opportunities within the organization.
    • A culture that values teamwork, innovation, and continuous improvement.

    Location: Andheri

    Immediate Joiners Preferred


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