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    Technical Support Engineer - Mumbai, India - RAD

    RAD
    RAD Mumbai, India

    Found in: Appcast Linkedin IN C2 - 6 days ago

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    Description

    RAD is a global leader for telecom access solutions. for over 40 years, RAD reliably supplies communications service providers and critical infrastructure operators in over 150 countries with best-of-breed EADs/NIDs, industrial IoT, 5G xHaul, and Operational WAN solutions.

    RAD co-innovates networking solutions with customers, offering always-on connectivity from anywhere, along with data-driven, AI-powered actionable insights at a glance.

    Why choose RAD?

    Our hybrid work model offers flexibility and work-life balance, while still maintaining a stable and growing company culture. We value togetherness and prioritize building a strong team, which fosters a collaborative and supportive work environment.

    Our commitment to professional development means we are focused on helping our team members continuously learn and grow in their careers.

    We are Hiring a Professional Global Services Engineer to join RAD's technical support team in India.

    Responsibilities

    • Be actively involved in post-sales and pre-sales solution support activities
    • Perform demonstration of proof of concepts (PoC), installation, homologation testing, commissioning, troubleshooting, and training for customers abroad or remotely
    • Perform testing and troubleshooting techniques to identify and resolve technical issues
    • Perform root cause analysis of issues
    • Prepare technical documentation for customers
    • Provide status and resolution communication to internal and external stakeholders
    • Contribute to the knowledge base of the team

    Qualifications

    • 2-3 years of relevant work experience.
    • Engineering degree (BE/BTech) – a must.
    • Experience in a technical support role with an equipment manufacturer or systems integrator for multi-vendor solution - advantage.
    • Knowledge of Ethernet layer-2 Protocols: Frame Structure, VLAN, STP, LAG, G.8032, Y.1564, RFC2544, MEF, Ethernet-OAM.
    • Knowledge of Ethernet layer-3 Protocols: Basic Routing, MPLS, BGP, IPsec.
    • Working experience with testers like VeEX, JDSU, Spirent.
    • Knowledge in TDM network (E1 & SDH), Virtualization (SD-WAN), Linux OS - advantage.
    • Proven presentation skills and experience working with external customers.
    • Excellent written and verbal communications skills to handle global customers.
    • Problem solver, self-starter, performs well under pressure.
    • Ability to travel (locally or abroad) to support customers.
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