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    Executives EXL/E/993005 - Noida, India - exl

    exl
    exl Noida, India

    6 days ago

    EXL background
    Description

    Job Description

    Basic Function

  • This role is primarily responsible for processing transactions into the system as per the communication received from customers.
  • This role is also responsible for post issue policy maintenance and make the changes as requested by the customer
  • Associates in this role must be able to operate across various systems and product workflows with limited oversight or supervision of core accountabilities. The services consist of support services for Annuities and Life Insurance policyholders and are summarized below.

    • Essential Functions

  • Reviewing documents to determine type of request(s) and process them as per set guidelines
  • Processing transactions received through faxes, web submissions, mail, Contact Center requests, etc.
  • Processing a wide-range of non-financial transactions through good order review for incoming contract changes due to death claim or divorce transactions.
  • Knowledge and proficiency of multiple mainframe systems necessary.
  • Researching in automated work distributor for duplicate work items, routing as necessary.
  • Redirect documents to appropriate operational area as needed
  • Contribute to individual quality and productivity goals by meeting processing targets focused on turnaround time expectations
  • Promote a positive customer service mindset to surpass the expectations of customers through continuous improvement
  • Identify and capitalize on best practices to ensure consistency and optimal performance in a team based environment
  • Active participation in ongoing development of self
  • Continue to build additional knowledge and understanding of the client's business
  • Perform other duties as needed

    • Performance parameters

  • Productivity
  • Quality/Accuracy
  • Turn Around Time of work assigned
  • Attendance & Schedule Adherence
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