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    System Administrator - Telangana/Hyderabad/Warangal/Mysore/Guntur/Chennai/Lucknow, India - ATech

    ATech
    ATech Telangana/Hyderabad/Warangal/Mysore/Guntur/Chennai/Lucknow, India

    Found in: Talent IN 2A C2 - 3 days ago

    Default job background
    permanent Technology / Internet
    Description

    Title :
    Systrack Administrator


    Job description :

    Role and Responsibilities :

    This role is required to :

    • Provide Quality support with a high degree of customer service, technical expertise and timeliness
    • Provide Architectural and Governance leadership for planning, designing and supporting of existing/deployed DWP tools
    • Need to be an excellent communicator with responsibility of interacting with business, other technology teams and thirdparty managed service providers
    • Onboard new accounts to the operationalization team post tool deployment completion, ensuring smooth handover from deployment architects
    • Communicate roles and responsibilities to the new onboarded tool admins/SMEs
    • Obtain necessary approvals from SSM (Service Success Manager) and SSH (Service Success Head) prior to tool onboarding
    • Develop and maintain status tracker for all in scope accounts
    • Work closely with the Admin/SMEs to review the data analysis and scripting opportunities identified to reduce the cycle time or automate the workload
    • Work closely with developers to get the required scripts created and implemented
    • Conduct periodic maturity assessments for the tools in scope and identify the areas of improvement
    • Conduct periodic reviews with SSM and share the results of maturity assessments and improvement opportunities
    • Conduct periodic reviews with the customer stakeholder along with the SSM to share the value driven by the operationalization initiatives
    • Work closely with the OEMs for any new update or enhancement and escalate any issues identified immediately
    • Engage management if any deviation to set scope and metrics is identified

    Qualifications and Education Requirements :

    • Minimum 4 years of experience in Infrastructure Technology
    • Minimum 2 years of experience in delivering EUC/DWP services
    • Should have worked and be open to work in a 24x7 environment
    • Ability to communicate effectively with end users, business owners, developers and various levels of management
    • Excellent written and verbal interpersonal skills including demonstrated ability to consolidate data to provide easily understandable deliverables
    • Demonstrates initiative and ability to accomplish aggressive project goals when necessary
    • Comfortable working in a fast paced, Dynamic environment and developing flexible solutions to meet evolving business requirements
    • Thorough understanding of End user Compute portfolio and products with the ability to deliver detailed technical documentation

    Preferred Skills :
    Technical Skills required including but not limited to :

    • SCCM
    • Microsoft Windows, Apple Macintosh design architecture and deployment methodologies
    • Knowledge of modern Microsoft management platforms like InTune, SharePoint
    • Understanding of active directory
    • Understanding of Citrix and other remote/virtual desktop technologies
    • Basic understanding of SQL
    • Basic understanding of PowerShell or any other scripting language
    • Hands on experience on Microsoft Excel and PowerPoint
    • Hands on Experience with different ITSM tools like ServiceNOW, BMC Remedy etc.
    )
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