Jobs
>
Mumbai

    Customer Service Specialist - Mumbai, India - eBay

    eBay
    eBay Mumbai, India

    2 weeks ago

    Default job background
    Full time
    Description

    Responsibilities

    · Handle day to day reactive issues with customers email and chat channel.

    · Outreach could be phone.

    · Complete assigned tasks and responsibilities in a timely and efficient manner

    · Collaborate with other team members to achieve business goals and contribute to initiatives to help improve team performance and processes.

    · Meet and exceed the turnaround time and quality of delivery as per the specified target, have an eye for details.

    · Work as per defined processes and SLA – outlook issue process.

    · Act as a trusted advisor to sellers and account managers on defect review/removal, eMBG case review/auctioning, technical issues, product issues, and standards and policy related issues that can hamper sales growth.

    · Resolve issues for merchants of any eBay specific impediment to growth and sales (including defect reviews/removal, eMBG case review/action, technical issues, standards and policy related issues)

    · Coach merchants so that issues and policies do not impede their business in future and help them develop a proactive approach to avoidance (as opposed to resolution after the fact). Including adoption of eBay tools and/or standard processes

    · Interact with internal partners, advisors, policy makers and technical teams to assist with speedy resolution.

    · Establish a trusting relationship between eBay and the customer while maintaining a high level of detail and accuracy.

    · Share timely findings with the Account Manager and key stakeholder.

    · Share learning with team in daily huddles for exciting/unique issue/query worked.

    · Be empathetic to customer concerns and display a candid desire to serve with ownership through to resolution.

    · At times, use negotiation and influence to advocate on behalf of eBay and/or the customer.

    · Summarize and provide customer feedback to management.

    · Conduct Outreach activities (outbound phone and/or email) including but not limited to – Outreach to customers with product/policy information/education/rollout– Outreach to customers to drive sustainable business growth for high quality sellers and help to maintain a healthy top seller community. E.g. coach customers in regard to policies that may impede progress on their account or result in selling restriction, support to correct listing that are in violation, share best practices to avoid violations etc.

    · Handing escalation and complicated cases.

    · Identify process gaps and share insights/process improvement which is helpful for seller/buyer.

    · Research information using available resources to satisfy customer inquiries. Ensure high resolution %, self and be advocate within the team to meet business goals.

    Qualification & Skills required: -

    · Graduation is Mandatory

    · Demonstrate strong probing and problem-solving skills.

    · Skilled in multi-tasking, including the ability to be flexible and adapt to changes quickly.

    · Expert knowledge of MS Office especially PPT and Excel.

    · Data interpretation and Quality insight understanding is an added advantage to succeed in this role.

    · Ability to work well in a team environment and collaborate effectively with others.

    · Excellent time management, strong communication and interpersonal skills.

    · Self-starter with a positive attitude.

    · Ability to always remain professional.

    · High on accountability to provide E2E solution to customer.

    · 5+ years of experience in customer service/ecommerce/handling email or chat services.

    · Experience in handling customer complaints is an advantage.

    Disclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.

    Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.

    eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

    Jobs posted with location as "Remote - United States (Excludes: HI, NM)" excludes residents of Hawaii and New Mexico.

    This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.

  • NTT

    Service Quality Specialist

    8 hours ago

    NTT mumbai, India

    JOB DESCRIPTION NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. · In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented ...

  • Team Computers Pvt Ltd

    IT Service Delivery Specialist

    1 week ago

    Team Computers Pvt Ltd Mumbai, India Full time

    Apply for IT Service Delivery Specialist, Career Progress Consultants in Mumbai ,Delhi ,Delhi/ NCR for 3 - 5 Year of Experience on ...

  • NTT DATA

    Service Quality Specialist

    2 hours ago

    NTT DATA Mumbai, India

    Job Description · NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. · In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented ...

  • NTT

    Service Quality Specialist

    1 week ago

    NTT Mumbai, India Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. · In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-cla ...

  • Deutsche Bank

    Security Services Specialist

    1 week ago

    Deutsche Bank Mumbai, India

    Job Description: Client Facing Role – FPI / Transactional Management Team – India Securities MarketTimings: 6/6:30 AM onwardsLocation: NKP, Goregaon East, Mumbai · Positive Impact. · It's what drives us. More than a claim, this describes the way we do business.Our purpose as a bu ...

  • Abbott

    Technical Service Specialist

    8 hours ago

    Abbott mumbai, India

    MAIN PURPOSE OF ROLE · Provideaccurateandtimelytechnicalinformation,advice,andassistanceregardingtheorganization'sproductsandservicesbefore,during,andafteratransactiontomaintainandimprovetheorganization'scustomerrelationships. · MAIN RESPONSIBILITIES · Communicatewithcustome ...

  • Abbott Laboratories

    Technical Service Specialist

    3 weeks ago

    Abbott Laboratories Mumbai, India OTHER

    MAIN PURPOSE OF ROLE · Summarize the main purpose of the role. · Experienced professional individual contributor that works under limited supervision. · Applies subject matter knowledge in the area of Medical Device Field Service. · Requires capacity to apply skills/knowledge wit ...

  • LTIMindtree

    Specialist - Cloud and Infra Services

    8 hours ago

    LTIMindtree mumbai, India

    Specialist - Cloud and Infra Services · Job Req Id: Location: Mumbai · Exp: years · SPOC: V Philip · Key Skills: Mssql Db Administration · Job Description: "Must have 6+ years of experience in IT infrastructure, Azure Infrastructure Services, Database Migration – MSSQL, MySQL,. ...

  • IDFC FIRST Bank

    Specialist-Governance & Support Services

    6 days ago

    IDFC FIRST Bank India, Mumbai Full time

    Role/Job Title:Specialist-Governance & Support Services · Function/ Department:Governance & Support Services · Job purpose: · As part of the GSS, Ops Excellence team, individuals working with Senior Management/other departments as required on projects requiring coordination acros ...

  • Larsen & Toubro Infotech Ltd

    Specialist - Cloud & Infra Services

    3 hours ago

    Larsen & Toubro Infotech Ltd Mumbai, India

    · Specialist - Cloud & Infra Services · Job Req Id: Primary : 1. RHEL Linux Unix Broad knowledge and skilled in Linux OS environments. Detail knowledge of RHEL 5,6 & 7 OS version.2. Experience in Satellite server patching3. Install RHEL 7.x with RMD standard build specs on bare ...

  • NTT

    Specialist - Service Offer Management

    8 hours ago

    NTT mumbai, India Full time

    JOB DESCRIPTION NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. · In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented ...

  • NTT DATA

    Specialist - Service Offer Management

    8 hours ago

    NTT DATA mumbai, India

    Job Description · NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. · In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talen ...

  • LTIMindtree

    Specialist - Cloud & Infra Services

    2 days ago

    LTIMindtree Mumbai, India

    Specialist - Cloud & Infra Services · Job Req Id: Primary : 1. RHEL Linux Unix Broad knowledge and skilled in Linux OS environments. Detail knowledge of RHEL 5,6 & 7 OS version.2. Experience in Satellite server patching3. Install RHEL 7.x with RMD standard build specs on bare me ...

  • LTIMindtree

    Specialist - Cloud & Infra Services

    8 hours ago

    LTIMindtree mumbai, India

    Specialist - Cloud & Infra Services · Job Req Id: Mainframe DeveloperJob Description: · This position is a senior-level mainframe developer who will be working on development for the CASS AF application and various support processes on the mainframe. · Codes and performs unit ...

  • LTIMindtree

    Specialist - Cloud & Infra Services

    4 days ago

    LTIMindtree Mumbai, India

    Specialist - Cloud & Infra Services · Job Req Id: Mainframe TesterJob Description: · This position is a senior-level mainframe developer who will be working on development for the CASS AF application and various support processes on the mainframe. · Codes and performs unit and i ...

  • NTT

    Specialist - Service Offer Management

    3 days ago

    NTT Mumbai, India Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. · In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-cla ...

  • 9608 Deutsche India Private Limited, Mumbai Branch

    Client Service Support Specialist

    8 hours ago

    9608 Deutsche India Private Limited, Mumbai Branch mumbai, India

    Description · The Corporate Trust business is responsible for a broad portfolio of conventional debt and securitization transactions and service teams are required to engage directly with transaction parties supporting the administration of structured and non-structured debt is ...

  • LTIMindtree

    Specialist - Cloud & Infra Services

    1 week ago

    LTIMindtree Mumbai, India

    Primary : · 1. RHEL Linux Unix Broad knowledge and skilled in Linux OS environments. Detail knowledge of RHEL 5,6 & 7 OS version. · 2. Experience in Satellite server patching · 3. Install RHEL 7.x with RMD standard build specs on bare metal hosts · 4 Facilitate New system onboa ...

  • UpMan Placements

    Debt Origination

    1 week ago

    UpMan Placements Mumbai, India

    Job Location- Mumbai- Experience (in Years Job Type- Full Time**Job Description**: · - Institutional sales: Managing the entire sales process; building and managing sales proposals/ presentations and generate leads · - Business development: Proactively source, acquire and expand ...

  • Universal Education

    Career Counselor

    1 week ago

    Universal Education Mumbai, India

    **School Counselor Job Responsibilities**: · - Advises and counsels students regarding academic, educational, and short-term social and emotional problems. · - Remains universally accessible and makes an effort to know every student for whom they are responsible. · - Provides ind ...