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    Technical Service Specialist - mumbai, India - Abbott

    Abbott
    Abbott mumbai, India

    6 days ago

    Default job background
    Description

    MAIN PURPOSE OF ROLE

  • Provideaccurateandtimelytechnicalinformation,advice,andassistanceregardingtheorganization'sproductsandservicesbefore,during,andafteratransactiontomaintainandimprovetheorganization'scustomerrelationships.

    • MAIN RESPONSIBILITIES

  • Communicatewithcustomersandclients(viaemail,phone,oronlinediscussionboards)toanswertheirenquiries,understandtheirtechnicalquestion,assesstheirneeds,andsuggestorpromotealternativeproductsorservices(forexampleIThardwareandsoftwareproducts,financialservices,healthservices).
  • Applyestablishedproceduresordevelopnewsolutionstosolvetechnicalproblemsthroughcasemanagementandfollow-uponthestatusofoutstandingcases.
  • Usedatabasesorothercomputerizedsystemstomaintainup-to-datecustomerrecords,totrackthevolume,contentandoutcomesofenquiriesreceived,andtoaccessinformation,checklists,scripts,guidelines,andothermaterialsforrespondingtothecustomer'senquiry.

    • QUALIFICATIONS

    Education

  • AssociatesDegree(± 13years)

    • Experience/Background

  • Minimum1year
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