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    Lead Site Reliability Engineer - Bangalore, India - The HRBPs

    The HRBPs
    The HRBPs Bangalore, India

    2 days ago

    Default job background
    permanent Technology / Internet
    Description
    Lead Site Reliability Engineer - Bangalore

    Exp - 8 to 12 years


    Responsibilities :

    • Collaborating with customer success managers and solutions engineers to bring deep technical expertise in implementing intelligent automation solutions for customers.
    • Providing customers and solution engineers with ongoing technical support for complex issues and support escalations.
    • Manage end toend application support and troubleshoot issues.
    • Optimizing and automating support processes including improving reliability of oncall processes, managing incidents, updating runbooks and documentation, reviewing RCAs and recommending solutions to prevent the recurrence and severity of incidents.
    • Defining and implementing best practices to ensure reliability and automation throughout the software lifecycle with an emphasis on successfully deploying, monitoring, and reporting releases across the customer base.
    • Developing software that improves the latency, availability and scalability of services in production.
    • Collaborate with DevOps Engineering to ensure reliability, severity goals.
    • Creating service level indicators, objectives and monitoring.
    • Keeping track of product development, bugs using Asana and Jira and Stack Overflow.
    • Fostering a sense of automation in issue resolution; everything possible should be automated, and only when automation can't resolve an issue should people get involved in the resolution
    • Mentor other Site Reliability Engineers and Solution Engineers.
    • Identify opportunities for continuous improvement and product features.
    • Proactively work with DevOps and Engineering to plan and build stable and efficient CI/CD pipelines all the way through customer deployment of releases.
    • Lead and teach team members how to plan and build reliability into our systems as well as how to monitor, detect and react to problems early.

    Qualifications :

    • Minimum of 8 years of IT or related experience with 4 years (of the total required 8 years of experience) in solution engineering and/or DevOps with a midtolarge SaaS enterprise solutions company or similar experience.
    • Knowledge in developing and supporting highend solutions that involve both line of business and IT ownership.
    • Experience in managing end toend application support and strong troubleshooting skills
    • Excellent verbal, written, and presentation skills.
    • Strong consultative and analytical skills.
    • Experience engineering software systems of mediumtolarge scope and complexity
    • Familiarity with cloud services, preferably Amazon AWS
    • Familiarity with REST APIs and Postman tool is essential
    • Outstanding problem solving, troubleshooting and decision making skills required
    • Solid understanding of source code management, compilers, build configuration languages, automated build tools, package managers, and installers.
    • Ability to stay cool and focused under pressure.
    • Familiarity with software engineering practices including unit testing, code reviews and design documentation.
    • Ability to build tooling, automation and/or services in one or multiple languages.
    • Experience with DevOps processes and Build, deployment, and orchestration technologies
    • RESTful API & microservice design and development, eventdriven architecture experience
    • Ability to juggle multiple projects with complex tasks
    • Passion for technology and for being a part of a fastgrowing SaaS startup where we move quickly and wear many hats
    • Flexible approach, able to operate effectively with uncertainty and change
    • Driven, selfmotivated, enthusiastic and with a "can do" attitude
    • Strong collaborative leadership and coaching skills
    • Ability to lead by influence.
    )
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