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Director of Food - Hyderabad, India - Radisson Blu Plaza Hotel Hyderabad Banjara Hills
Description
Participates
in the development and implementation of business strategies for the hotel
which are aligned with RHG's overall mission, vision values and strategies
§ Develops and implements strategies for achieving food and beverage goals
and supports achievement of the hotel's goals
§ Monitors status regularly and adjusts strategies as appropriate
§ Develops the annual budget in conjunction with the Executive Committee
§ Participates in the development of the annual marketing, sales, and
strategies
§ Continually improves hotel food and beverage and adheres to the hotel
brand standards
Maximizes
profitability and revenue by directing the hotel food and beverage operations
§ Leverages system-wide expertise and resources where possible in order to
incorporate best practices and deliver services on a cost effective basis
§ Controls costs by adhering to standards of operations for forecasting,
budgeting, scheduling, payroll control and other expense management systems
§ Audits and maintains food safety, ensuring all food and beverage staff
have necessary safety certifications
§ Responds to food safety inspections and reports
§ Oversees monthly food and beverage inventories for supplies and
maintains optimum stock levels to meet customer demand, detect waste and avoid
excess expense for optimal profit without adversely affecting hotel
performance.
§ Develops and implements the menu offerings and pricing based on
competition, market trends, costs, etc.
§ Ensures outlets meet or exceed brand standards
§ Reviews guest complaints and responds as appropriate
Develops and
implements strategies and practices which support employee engagement
§ Recruits and selects qualified candidates
§ Provides employees with the orientation and training needed to
understand expectations and perform job responsibilities
§ Communicates performance expectations and provides employees with
on-going feedback
§ Provides employees with coaching and counseling as needed to achieve
performance objectives and reach their fullest potential
§ Drives employee engagement through the creation and implementation of
departmental action plans
Works with
food vendors and purchasing to maintain high food quality
§ Establishes relationships with food vendors and negotiates pricing where
possible
§ Attends vendor fairs and participates in food tastings
§ Assists Accounting with any vendor disputes regarding invoices and
payment
Communicates
effectively with guests, management, employees, and regional office
§ Promotes Food and Beverage outlets through advertising and public
relations campaigns through local sources
§ Works closely with Restaurant and Kitchen Managers to maximize revenue
while meeting or exceeding guest expectations
§ Reports food and beverage revenue, costs, Medallia scores, and prepares
other reports regularly for management
Creates 100%
guest satisfaction by providing the Yes I Can experience through performance
that demonstrates the standards of, genuine hospitality and exceeding guest
expectations
§ Gives personal attention, takes personal responsibility and uses
teamwork when providing guest service
§ Listens, apologizes with empathy, finds a solution and follows through
when resolving guest problems
§ Provides Yes I Can genuine hospitality and teamwork on an ongoing basis
§ Assumes the responsibility to notice when the guest is not satisfied and
uses their best judgment as to when it is appropriate to use the 100% Guest
Satisfaction
§ Performs other duties required to provide the service brand behavior and
genuine hospitality
Adheres to
hotel policies and procedures
§ Maintains safe working conditions within department and the hotel
§ Ensures safe working conditions within department and hotel
§ Takes corrective action where required to improve safety of work areas
§ Keeps General Manager promptly and fully informed of all problems or
unusual matters of significance
§ Performs all duties and responsibilities in a timely and efficient
manner in accordance with established company policies and procedures to
achieve the overall objective of this position
§ At all times projects a favourable image of the Hotel to the public
§ Maintains a high standard of personal grooming at all times in order to
represent the Hotel in the best possible manner, reflecting the public role of
the position
§ Performs all duties and responsibilities in a timely and efficient
manner in accordance with established company policies and procedures to
achieve the overall objectives of this position
§ Maintains a favourable working relationship with all other hotel
employees to foster and promote a co-operative and harmonious working
environment
§ At all times projects a favourable image of the Hotel to the public
