Jobs
>
Mumbai

    Lead Service Operations Analyst - Mumbai, India - Morningstar

    Morningstar
    Morningstar Mumbai, India

    5 days ago

    Default job background
    Full time
    Description

    About the Role

    We're looking for a highly motivated individual who will work as an Incident, Change & Problem Management Lead in a 24x7 environment. The ideal candidate will need to work in rotational shift. They must possess excellent communication and coordination skills with both technical and non-technical individuals alike. The role is based in our Mumbai office. 8+ years of Incident, Change & Problem Management experience.

    Skill Requirements

  • 8+ Years of experience in Change, Problem & Major Incident Management responsibilities.
  • Excellent English communication skills and should have experience in international technical processes.
  • Sound understanding and experience on IT Service Management, like Incident, Problem, Change Management & Continual Service Improvements.
  • IT Change Management experience required (Understanding enterprise level platforms)
  • Ability to facilitate conversations and collaboration with large groups of stake holders.
  • Ability to translate technical context into business terms/
  • Ability to govern Problem, Change Management & Major Incident process
  • Experience in preparation of reports to measure Service Quality, Service Efficiency, Service Effectiveness & Service Delivery. Prepare statistical reports based on the Key Performance Indicators and defined Metrics
  • Experience in generating & automating reports & performing trend analysis.
  • Team handling experience for Change, Problem & Incident Management & Monitoring
  • Good understanding and experience of IT technologies-Network, Data Center, Cloud, End User Computing. Application Management practices.
  • Enthusiasm to learn new technologies, make new contacts and influence the way IT operates.
  • Ability to build strong relationships with key stake holders.
  • Ability to think critically and understand the dependencies in connected systems.
  • Ability to work effectively, efficiently and independently / with minimal supervision.
  • Passion for solving operational and business problems.
  • Exposure to large enterprise monitoring in a multi-location environment.
  • Willing to work in a 24x7 environment.

    • Advantageous

  • Good understanding of IT infrastructure in an Enterprise Environment
  • ITIL V3/V4 certified and Intermediate
  • Excellent listening and questioning skills, combined with the ability to interact confidently with users to establish what the problem is and explain the solution.

    • Responsibilities :

  • Oversee the team to ensure Change, Incident & Problem procedures are adhered.
  • Manage the lifecycle of all major incidents, changes & problems
  • Responsible for delivering and managing effective change management programs for organizational changes
  • Monitor and track changes. Review, assess, approve Change requests as part of CAB
  • Chair CAB meetings. Prepare agenda & MOM for CAB meetings
  • Maintain Change management procedures, policies & controls
  • Ability to review all planned changes and hygiene of the tickets.
  • Perform Risk & Impact assessment.
  • Conduct Change post review's
  • Work towards Change Mgmt report to perform gap analysis and work towards improvements
  • Work towards reducing Major incidents caused due to changes
  • Work on daily Major Incidents as an Incident Commander on need basis.
  • Act as an Escalation Manager for all Major/High severity (P1/P2/P3) incidents.
  • Preparing Monthly KPI and SLA reports, working with various departments across the globe.
  • Active participation in all Incident, Change & Problem Audits.
  • Governance - Ensure SOP's are followed and measure team performance. Ensure the team follows the Incident, Problem & Change handling practices being implemented
  • Work towards continual process improvements to eliminate gaps.
  • Own Problem Management processes & responsibilities.
  • Produce a weekly RCA report Track any/all process breaches.
  • Conducting Post incident reviews and weekly status reviews
  • Drives improvements within Incident Management process
  • Works towards RCA follow-up's & closures.
  • Conducts weekly status reviews, Incident ticket quality checks
  • Train team members on the incident action plan.
  • Prepare a step-by-step action plan and do the necessary follow up accordingly.
  • Review Incident and have continuous improvement to have a better MTTA and MTTR.

    • Morningstar is an equal opportunity employer.

    I10_MstarIndiaPvtLtd Morningstar India Private Ltd. (Delhi) Legal Entity

    Morningstar's hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We've found that we're at our best when we're purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.

  • Morgan Stanley

    Operations Analyst

    1 hour ago

    Morgan Stanley Mumbai, India

    Operations Analyst - Parametric Job Number: · Posting Date · :May 7, 2024 Primary Location · :Non-Japan Asia-India-Maharashtra-Mumbai (MSA) Job · :Asset/Investment ManagementEmployment Type:Full TimeJob Level:Analyst Description Qualifications JOB REQUIREMENTS · SKIL ...

  • Razorpay

    Analyst - Banking Operations

    22 hours ago

    Razorpay Mumbai, India

    Dear All, · Razorpay, Mumbai is hiring an Analyst - Banking Operations · Roles & Responsibilities: · •⁠ ⁠Work closely with Razorpay's partner banks to get their merchants onboarded on Razorpay · •⁠ ⁠Understand and respond to various queries raised by both internal and external st ...

  • Ares Management Corporation

    Analyst, Investment Operations

    17 hours ago

    Ares Management Corporation Mumbai, India Full time

    Description · Summary: · Ares is looking to hire entry level Analysts who are highly motivated, having attention to detail & intelligent to join the Investment Operations team. · These individuals would work closely with the Global team covering the various functions within th ...

  • Wella Company

    Ecommerce Operations Analyst

    6 days ago

    Wella Company Mumbai, India

    KEY RESPONSIBILITIES · Custodian for overall Data management & business reporting across customers within the Ecommerce vertical. · Interprets data from multiple sources & turns it into information that can be used by decision makers · Leads the Ecommerce Listing & Cataloguing a ...

  • Associate Allied Chemicals India Pvt Ltd

    Operations and Planning Analyst

    2 days ago

    Associate Allied Chemicals India Pvt Ltd Mumbai, India

    Associate AlliedChemicals has been delivering ingredientsolutions for the fragrance flavor food and personal careindustries for over 45 years. As we expand our presence we lookingfor a motivated Operations and PlanningAnalyst to become a part of ourteam. · As Operations andPlanni ...

  • Marsh McLennan Agency

    Analyst - Insurance Operations

    1 day ago

    Marsh McLennan Agency Mumbai, India OTHER

    Marsh is seeking candidates for the following position based in the Mumbai office: · Job Title: Analyst – Insurance Operations · What can you expect? · An opportunity to understand services which are integral part of Insurance broking lifecycle · A place to enhance your knowledge ...

  • IDFC FIRST Bank

    Analyst-Trade Finance Operations

    4 days ago

    IDFC FIRST Bank India, Mumbai Full time

    Job Title: Analyst â€' Wholesale Banking Operations · Function Unit: Wholesale Banking Operations · Job Purpose: · To sustain better client servicing by way of exhibiting overall trade and banking expertise to support to customize cash and trade products in line with market deman ...

  • IDFC FIRST Bank

    Analyst-Trade Finance Operations

    4 days ago

    IDFC FIRST Bank India, Mumbai Full time

    Job Title:Analyst â€' Trade Finance Operations · Function/ Department: Wholesale Banking Operations · Job Purpose: · To sustain better client servicing by way of exhibiting overall trade and banking expertise to support to customize cash and trade products in line with market dem ...

  • Locuz

    Security Operations Center Analyst

    3 days ago

    Locuz Mumbai, India

    Hi, · We have an immediate requirement for SOC Analyst. · PFB Job Details: · Work Location - Mumbai(Kandivali) · Experience - 3+years · Looking for immediate joiners · Hands-on experience in SOC(Any SIEM) - 3+years · Work Location - Mumbai · Experience in Reporting & Analysis · ...

  • 2087 DXC Technology India Private Limited

    Analyst I HR Operations

    6 days ago

    2087 DXC Technology India Private Limited Mumbai, India Full time

    Job Description: · Essential Job Functions: · • Assist in HR data analysis and reporting, producing basic reports and contributing to data insights. · • Support HR projects and process improvement initiatives, managing specific tasks or components. · • Respond to employee inqui ...

  • TIBCO

    Operation Analyst Education Services

    1 week ago

    TIBCO Maharashtra, India

    We are seeking a highly organized and detail-oriented individual to join our team as a Certification and Education Administrator. The ideal candidate will play a key role in managing certification programs and educational initiatives, ensuring seamless coordination and delivery. ...

  • IDFC FIRST Bank

    Senior Analyst-Trade Finance Operations

    4 days ago

    IDFC FIRST Bank India, Mumbai Full time

    Role/Job Title: Senior Analyst-Trade Finance Operations · Function/Department: Wholesale Banking Operations · Job Purpose: · This role entails responsibility for planning, executing and monitoring the activities of Wholesale Banking Operations, ensuring compliance with establishe ...

  • IDFC FIRST Bank

    Senior Analyst-Trade Finance Operations

    4 days ago

    IDFC FIRST Bank India, Mumbai Full time

    Job Title/Role Title: Senior Analyst-Trade Finance Operations · Function/Department: Wholesale Banking Operations · Job Purpose: · This role entails responsibility for planning, executing and monitoring the activities of Wholesale Banking Operations, ensuring compliance with esta ...

  • Core Lab

    Chemist I

    4 days ago

    Core Lab Mumbai, India

    **Chemist I** · **SUMMARY** · Performs laboratory tests required by clients, with or without supervision, to determine chemical or physical characteristics designated by the client. · **ESSENTIAL DUTIES AND RESPONSIBILITIES** **include the following. Other duties may be assigned. ...

  • NOVAL SUNKRIS BUSINESS SOLUTIONS PTE LIMITED

    Financial Modeling

    2 days ago

    NOVAL SUNKRIS BUSINESS SOLUTIONS PTE LIMITED Mumbai, India

    **Job Details as per below-** · **Key Responsibilities**: · 1. Create excel based company valuation models by updating historical financial data, and building forecasts as per the modelling assumptions/drivers and Citi analysts' requirements. · 2. Update existing company valuatio ...

  • YTPS HR Services

    Supply Chain Operations

    1 week ago

    YTPS HR Services Mumbai, Maharashtra, India

    Job Description: Supply Chain Analyst in Global Operations · As a Supply Chain Analyst in Global Operations, you will be responsible for ensuring the · smooth functioning of supply chain processes with a focus on export compliance and global · operations. This role requires exper ...

  • Freedom Tree

    Internships - Web, Social Media, Ui/ux,business

    1 day ago

    Freedom Tree Mumbai, Maharashtra, India InternshipSHIP

    **We're looking for full-time interns to join various teams. We have openings in our digital marketing and web teams for a social media intern, UI/UX intern, web and digital marketing intern, and a business analyst for our merchandising and operations teams. The role will be suit ...

  • Teachsmart Global Learning Solutions Pvt

    Digital Marketing Executive

    1 week ago

    Teachsmart Global Learning Solutions Pvt Mumbai, India

    Managing Paid media campaigns. PPC, SEM, SEO, Analytics. · Lead Nurturing, Implementing Superhot, and More Advanced business Tools. Business Analyst, WhatsApp Business Automation. · Handling All the Official Social media, YouTube Channel, and LinkedIn handle. Facebook ads verific ...

  • NielsenIQ

    Intern (6 Months Internship)

    4 days ago

    NielsenIQ Mumbai, India InternshipSHIP

    **Job Description**: · Location: Mumbai, India ABOUT THIS JOB. BASES Customer Success Research Intern will be responsible for executing market research studies based on clients' research objectives. He/she will be an integral part of the commercial team and will help with buildin ...

  • vailankanni enterprises

    Back Office Coordinator

    4 days ago

    vailankanni enterprises Mumbai, Maharashtra, India

    **JDs of Data Analysts and MIS specialist** · We are looking for an MIS analyst who has great mastery in MS-OFFICE and especially in MS-excel. · 1. He should generate and distribute management reports in an accurate and timely manner. · 2. Develops MIS documentation to allow for ...