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    Customer Support Executives - Hyderabad, India - Careerconnects

    Careerconnects
    Careerconnects Hyderabad, India

    4 days ago

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    Description

    JobDescription: Customer SupportExecutiveLocation:HyderabadExperience:2 to 7 yearsSalary:3.5 lacs to 6 lacs perannumCompanyProfile:Our client is a leadinggaming technology company dedicated to delivering immersive gamingexperiences to usersworldwide.Responsibilities:
    1. Provideexceptional customer support via phone calls emails and livechat.
    2. Address customer inquiries concerns andtechnical issues promptly andaccurately.
    3. Assist customers withtroubleshooting navigating the platform and resolvinggameplayrelated queries.
    4. Maintain a high levelof professionalism and empathy while interacting withcustomers.
    5. Document all customer interactionsand resolutions in the CRM system.
    6. Collaboratewith internal teams to escalate and resolve complexissues.
    7. Stay updated on product featuresupdates and industry trends to provide accurate information tocustomers.
    8. Ensure customer satisfaction andretention through proactive communication andproblemsolving.
    Requirements:
    1. Bachelorsdegree in any field.
    2. Proven experience incustomer support or a related role preferably in the gaming ortechnology industry.
    3. Excellent spoken andwritten communication skills inEnglish.
    4. Ability to multitask and work underpressure in a fastpaced environment.
    5. Strongproblemsolving skills and attention todetail.
    6. Empathetic and patient demeanor with acustomercentric approach.
    7. Flexibility to workin rotational shifts including weekends andholidays.
    8. Immediate joiners or candidates witha notice period of 15 days arepreferred.
    Perks andBenefits:
    1. Competitivesalary package based on experience andskills.
    2. Opportunities for career growth andprofessional development.
    3. Dynamic and inclusivework culture.
    4. Health insurance and otheremployeebenefits.
    Note:This position requires working from the Hyderabadoffice

    customersupport,communication,communicationskills,chat,email

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