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Ahmedabad

    Vice President - ahmedabad, India - Entigrity

    Entigrity
    Entigrity ahmedabad, India

    4 hours ago

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    Work From Office
    Description

    Position Overview: The Vice President of Operations will play a critical role in overseeing the day-to-day operations of the organization, with a focus on managing a large team of over 2000 employees. The ideal candidate will possess a CA qualification and have extensive experience in the KPO (Knowledge Process Outsourcing) sector, particularly within the accounting industry.

    Key Responsibilities:

  • Operational Leadership:
  • Provide strategic leadership to the operations team, ensuring alignment with organizational goals and objectives.
  • Oversee the day-to-day operations to optimize efficiency, productivity, and quality.
  • Team Management:
  • Lead and manage a large operations team, providing guidance, mentorship, and performance feedback.
  • Foster a positive and collaborative work environment, promoting a culture of continuous improvement.
  • Quality Assurance:
  • Develop and implement quality assurance processes to ensure the delivery of high-quality services to clients.
  • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.
  • Client Relationship Management:
  • Collaborate with client services teams to understand client expectations and ensure service delivery meets or exceeds those expectations.
  • Build and maintain strong client relationships, serving as a key point of contact for operational matters.
  • Financial Management:
  • Work closely with the finance team to manage budgets and control costs within the operations department.
  • Identify opportunities for cost optimization and process efficiency.
  • Compliance and Risk Management:
  • Ensure compliance with industry regulations and internal policies.
  • Identify and mitigate operational risks, implementing controls as necessary.
  • Strategic Planning:
  • Contribute to the development and execution of the company's overall strategic plan.
  • Provide insights and recommendations to senior leadership on operational enhancements and business growth opportunities.

    • Qualifications and Experience:

  • Chartered Accountant (CA) qualification is mandatory.
  • Proven experience in a leadership role within a KPO, with a focus on the accounting industry.
  • Strong understanding of operational processes and best practices.
  • Excellent leadership and people management skills.
  • Demonstrated ability to drive process improvements and operational efficiency.
  • Strategic thinker with the ability to align operations with overall business objectives.
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