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    Senior Transition Manager - Chennai, India - Sopra Steria

    Sopra Steria
    Sopra Steria Chennai, India

    6 days ago

    Default job background
    Technology / Internet
    Description

    We are seeking an experienced BPS Transition & Delivery Manager to oversee the successful transition and ongoing delivery of our 350-seat offshore banking BPS operation. The ideal candidate will possess a proven track record of managing complex transitions and delivering exceptional results in the banking sector, specifically with UK savings bank operations. Experience handling large-scale banking operations migrations from the UK to India is essential.

    Responsibilities:

    Transition

    · Lead the planning and execution of the transition of a 350-seat offshore BPS operation from the UK to India & India to India.

    · Develop and implement a comprehensive transition plan, ensuring minimal disruption to ongoing operations.

    · Prepare regular reports on the status of the transition and ongoing operations.

    Post Transition:

    · Manage all aspects of the delivery process, including staffing, training, quality assurance, and performance management

    · Oversee client relationships and ensure the successful delivery of services by agreed-upon Service Level Agreements (SLAs).

    · Develop and implement process improvements to optimize efficiency and effectiveness.

    · Manage a team of 350+ BPS professionals and ensure they have the necessary skills and resources to deliver high-quality work.

    · Monitor key performance indicators (KPIs) and identify areas for improvement.

    Key Skills

    · Maintain a strong understanding of UK savings bank operations and regulatory requirements.

    · Project management skills; PRINCE 2 certification preferred

    · Experience in migrating at least two large-scale banking operations from the UK to India is a must.

    · Stake holder Management: Collaborate with stakeholders across the organization to ensure seamless integration of the BPS operation.

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