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    Support Technician IT - Mumbai, India - ACHYUTAM INTERNATIONAL PRIVATE LIMITED

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    Description
    Position: Support Technician
    Experience: 01 year
    Location: Mumbai
    Qualification: Degree in Computer Science or Information Technology
    Job Description:
    • Business continuity
    • Providing technical support to end users via phone, email, or in person
    • Identifying technical issues at early stages
    • Diagnosing and resolving hardware, software, and network issues
    • Install, configure, and maintain computer systems, peripherals, and software applications
    • Set up and manage user accounts and access permissions
    • Perform routine maintenance tasks such as updates, patches, and backups
    • Monitor and respond to system alerts and performance issues
    • Document technical procedures and troubleshooting steps
    • Train end users on basic IT functions and best practices
    • Collaborate with IT team members to improve systems and processes
    • Stay updated on emerging technologies and IT trends
    • Installing or upgrading computer systems and networks in the workplace
    • Maintaining technical documentation & Conducting performance checks for newly installed software or hardware
    • Coordinating with IT department and other IT staff to resolve technical issues
    • Running periodic backups to ensure availability during failures or outages
    • Providing technical advisory to IT Manager regarding improvement in usage of IT services


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