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    Customer Success Associate - Mumbai, India - Focal Fact

    Focal Fact
    Focal Fact Mumbai, India

    2 days ago

    Default job background
    Accounting / Finance
    Description

    Company Overview:

    Focal Fact is an expert network firm HQ'ed in Dublin, Ireland. We connect industry experts with client organizations worldwide to exchange market and product information.

    Company was founded in 2019 and has since grown rapidly. We are focused on building a membership database of top industry experts to help enable seamless information exchange. We are a gateway to tap into global industry, product or service knowledge learning from top experts.

    Position Overview:

    We are looking for 3-5 associates on a full-time basis to join our amazing team in Mumbai.

    Associate role is all about both developing the network of experts for the company as well as being a face of Focal Fact towards the clients. This means you are ultimately responsible for proactively reaching your to industry leading experts and onboarding them for client projects, speaking with client firms scoping our their projects and delivering outstanding results.

    The role is well suited for ambitious, energetic and goal-driven professionals who are not afraid to work hard. If you are full of energy and have experience with outbound outreach this should be a great fit. This role is highly-dynamic and requires impeccable time management skills.

    Key responsibilities:

    1. Proactive outbound outreach via Linkedin or other social media channels to industry experts

    2. Negotiation of commercial terms with external stakeholders

    3. Member management, addressing queries from leads and experts

    4. Expanding the network of experts for the company

    What we are looking for:


    • Experience requirement: graduates from top universities are welcomed. 1-2 years of relevant work experience is preferred.


    • Bachelor or Masters (ideally) degree from a university


    • Fluency is any other European language is a big advantage (German, French or Italian).


    • Good knowledge of generating leads (leadgen) using Linkedin


    • Good working knowledge of Microsoft Office solutions (Excel, Powerpoint, etc.)

    What we offer:


    • Base salary of 10.8 LPA (12.6 LPA for night shift work) + commission structure. Top performers get 50-100K in commissions per month


    • Health insurance


    • Company mobile phone and laptop


    • Promotion opportunity in 6-12 month for the high performers


    • Hybrid work structure (Tuesday, Wednesday and Thursday in the office, Monday and Friday work from home)

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