- Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible;.
- Conducts escalation to service teams, senior management and leaders to ensure appropriate awareness, engagement and focus;.
- Leveraging technology to issue all communications and providing key stakeholder management.
- Associate Incidents with other records (i.e.
- Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls.
- Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed.
- Matrix management of people, processes and resources including third parties including resolving conflict to move forward to resolution.
- Being accountable for resolving the outage via workaround or permanent fix.
- Ensuring all administration and reports are maintained and uptodate, including contacts information, technical diagrams, post major incident reviews.
- Supporting and nurturing process improvements and knowledge base improvements.
- Continually maintaining and developing tools and resources to manage major incidents effectively.
- Providing periodic major incident metrics reports.
- ITIL 4 foundation certificate is required.
- Incident Management knowledge and experience demonstrating understanding of both SLA & OLA delivery.
- Exceptional written and verbal communication skills in English.
- Be able to communicate with senior management and translate a technical issue to business language including immediate impact and risk to business.
- Meticulous attention to detail;.
- Proven critical thinking, deductive reasoning, and problem solving skills;.
- Good understanding of production IT Environment and IT Operations;.
- Ability to work rotating shifts to support 24/7/365 organization;.)
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Incident Management
5 days ago
Macropace Technologies Bengaluru / Bangalore, India Full time· • Candidate should understand the technologies landscapes for a large program; He will have to work along technical towers. · • Candidate should have 8-12 years' experience. · • Candidate should have BFSI. · • Prioritize, schedule, and assign incidents & service requests to ...
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Incident Management Specialist
1 day ago
Chadwick Professional Services Private Limited Bengaluru, IndiaCompany Description : · Chadwick is a leading provider of IT Permanent and Temporary Staffing, Leadership / Executive Hiring, Recruitment Process Outsourcing (RPO) Services, and Market Insight. · With approval from both MSME and Start-up India, Chadwick is dedicated to offering i ...
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Major Incident Manager
1 day ago
Swift Strategic Staff Solutions INC Bengaluru, IndiaRole : Major Incident Management · Key Skills : Major Incident Management, ITSM, Good Understanding of Azure Core · Notice Period : Immediate- 15 Days · Job Description : · We are seeking a Major Incident Manager with expertise in Azure cloud technologies to oversee the efficien ...
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Major Incident Manager
3 days ago
RapidBraiins Bangalore, India permanentKey Skills : MIM,IM,ITIL Process · Exp : 3- 5 Years · Location : Bangalore / Chennai/ Hyderabad/ Mumbai/ Pune/Noida · Job Description : · - Act as focal point for all severity 1 and business impacting major incidents reported · - Responsible for planning and coordinating all the ...
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Critical Incident Management
5 days ago
2coms Bengaluru, India: As an Operations Engineer, you will be responsible for supporting the operations and managing delivery for production systems and services based on operational requirements and service agreement. Your typical day will involve managing critical incidents and ensuring timely reso ...
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Major Incident Manager
3 days ago
Maersk Bengaluru, India Full timeJob Purpose/summary · Technology Operations is responsible for day-to-day maintenance and management of organization's IT infrastructure to ensure delivery of the agreed level of IT services to the business. · Play a key role within the new 24/7 Operations Command and Control Ce ...
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Critical Incident Management
2 days ago
2coms Bengaluru, India: As an OperationsEngineer you will be responsible for supporting the operations andmanaging delivery for production systems and services based onoperational requirements and service agreement. Your typical daywill involve managing critical incidents and ensuring timelyresolution ...
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Associate Security Incident Manager
1 week ago
First American India Bengaluru, India Full timeCompany Summary · First American (India) is a GCC (Global Capability Center) of the First American Financial Corporation (NYSE: FAF) family of companies. FAI is a proud member of the FORTUNE 500 companies and has been amongst the Fortune 100 Best Companies to Work For list for ei ...
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Infosys BPM Bengaluru, IndiaWALK-IN FOR "Incident, problem and change management-Technology Support" ON 17th & 22nd May 2024 at BANGALORE. · Greeting from Infosys BPM Ltd., · You are kindly invited for theInfosys BPM::Walk-In Drive on 17th & 22nd May 2024 at BANGALORE. · Note:Please carry copy of this post ...
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TekWissen India Bengaluru, India Full timePosition: Incident Manager · Location: Bangalore, India · Work Type: Remote · Fulltime opportunity · Job Description: · QUALIFICATIONS: · Graduate in any discipline · Good knowledge of computers (Basics, MS Office) required · Exposure and/or experience to Incident Management ...
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White Horse Manpower Consultancy P Ltd Bengaluru/ Bangalore, India Full timeApply for Telco Lead For Incident And Fault Management Immediate Joining, White Horse Manpower Consultancy P Ltd in Bengaluru/ Bangalore for Year of Experience on ...
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Infosys BPM Bengaluru, IndiaWALK-IN FOR "Incident, problem and change management-Technology Support" ON 10th, 17th & 22nd May 2024 at BANGALORE. · Greeting from Infosys BPM Ltd., · You are kindly invited for theInfosys BPM::Walk-In Drive on 10th, 17th & 22nd May 2024 at BANGALORE. · Note:Please carry copy ...
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Infosys BPM Bangalore Urban, IndiaWALK-IN INTERVIEW FOR ITIL INCIDENT MANAGEMENT-TECHNOLOGY SUPPORT ON 15th & 22nd May'24 AT PUNE · Greeting from Infosys BPM Ltd., · You are kindly invited for theInfosys BPM::Walk-In Drive on 15th & 22nd May'24 at PUNE. · Please carry copy of this posting to the venue and make ...
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Itil (V3) Service Operation
5 days ago
Capgemini Bengaluru, IndiaJob Title: Major Incident Manager and Process Owner Location: Bangalore Key Accountabilities ? Experience of Process Consulting ? Design develop the Incident Management process ? Implement monitor the compliance and effectiveness of the Incident Management Process ? Incident Tren ...
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Mim
4 days ago
CIEL HR Services Bengaluru, IndiaMIM (Major Incident Management) profiles with Infrastructure Knowledge. Experience of alert monitoring using any tool. · Primary Skill or Must have Skills: · Incident Management, Infrastructure Monitoring, SolarWinds Monitoring · Experience of handling Major Incident Management b ...
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Professional 1 Service Delivery Coordinator
1 week ago
DXC Technology Bengaluru, IndiaHandle end to end on any High Priority Incident thought the complete lifecycle of the process · Involved in the post incident review phase (Post Incident and Root Cause reviews). · Owns, drives and actively participate in the incident management calls · - Maintains the appropriat ...
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Cyber Detect
3 days ago
Shell Bengaluru, India**The Role**: · **Where you fit in?** · The purpose of the IRM Function is to ensure (as a second line of assurance, with Internal Audit providing the Third Line of Assurance) that Shell is addressing Information Risks in an effective and efficient manner, commensurate with Shell ...
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SOC Analyst-l2
1 week ago
Terraeagle Technologies Pvt Ltd Bengaluru, IndiaWe are seeking a highly skilled and experienced SOC (Security Operations Center) Analyst L2 to join our dynamic team. As an L2 SOC Analyst, you will be responsible for detecting, analyzing, and responding to security incidents and threats within our organization's network and sys ...
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Client Technology: Incident Coordinator
6 days ago
EY Bengaluru, IndiaAt EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build ...
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Client Technology: Mim Co-ordinator
4 days ago
EY Bengaluru, IndiaAt EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build ...
Incident Manager - Bengaluru, India - ALP Consulting
Description
Responsibilities and Challenges :
Qualifications :
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