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    Sr. Manager - Bangalore, India - Cognizant Technology Solutions

    Cognizant Technology Solutions
    Cognizant Technology Solutions Bangalore, India

    2 weeks ago

    Default job background
    OTHER
    Description

    Delivery Director

    Qualification:

    Bachelor's/Master's in Science/Engineering or equivalent

    Responsibility:

    Business / Customer:

    • Work closely with account management/vertical team for customer satisfaction.
    • Work closely with internal stakeholders and customer to ensure proper alignment to business objectives.
    • Ensure that customers and internal business stakeholders are kept informed about the current status and development of the Engagement / Project in a transparent / proactive manner.
    • Establish robust governance and ensure compliance.
    • Adhere to SLA compliance and delivery of project status/SLA reports.
    • Identify initiate and implement Continual service improvement and transformation plans.
    • Ensure data integrity and quality reporting.
    • Proactive Risk Management.

    Project/Process:

    • Adherence to process compliance based on organization/client standards frameworks and tools.
    • Ensure that all teams comply with processes as part of service delivery.
    • Ensure that responsibilities related to administration are met by the Leads (such as time sheets shifts weekly reviews).
    • Responsible for Operational aspects of Project Administration (for example: ESA).
    • Ensure effective change control policies are in place.
    • Ensure availability of required infrastructure for efficient delivery.
    • Responsible for optimum resource planning and management.
    • Setup regular customer meeting for project / engagement updates based on the Governance plan.
    • Ensure optimum staffing in the project.
    • Ensure operational rigor on the floor.
    • Rigorous implementation of critisit change mgmt.
    • and escalation mgmt.
    • processes.

    People / Team:

    • Responsible for creation and implementation of learning plans and skill upgrade.
    • Responsible for Performance management and career development of the team members.
    • Responsible for driving Reward & Recognition and employee engagement.
    • Encourage Team to contribute and participate in training programs.

    Organization:

    • Participant in business development activities like RFPs/Bids (solution validation and deliverability assessment) customer walkthroughs etc.
    • Drive organizational initiatives through effective communication with the team.
    • Participate in recruitment programs (Campus and lateral).
    • Participate in any academy knowledge sharing and innovation ideas.
    • Comply with practice/organization defined timelines for various initiatives.

    Must Have Skills

    • Google Cloud Infra
    • AWS
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