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    Content Writer - Chennai, India - Netaxis IT Solutions Pvt Ltd

    Netaxis IT Solutions Pvt Ltd
    Netaxis IT Solutions Pvt Ltd Chennai, India

    Found in: Talent IN C2 - 3 days ago

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    Description

    Job Opportunity:

    Netaxis is currently seeking a detail-oriented and strategic individual to join our team as a Content Writer. We are in search of an enthusiastic individual with a passion for learning to enhance client operations information through clear and informative articles and decision trees. Our team consists of forward-thinking and highly motivated professionals. If you are eager to develop a rewarding career and believe you possess the necessary skills and experience to contribute to our success, we are excited to collaborate with you
    Responsibilities:
    Content Creation
    • Develop troubleshooting articles for the operations team by revising content for products
    • Collaborate with the team to utilize various resources and systems to create product-related documents
    • Review extensive research materials to simplify information and create user-friendly articles
    • Write self-service articles while adapting to the client's tone of voice
    • Optimize processes and create flowcharts as needed
    • Publish content to the Knowledge Management system

    Quality Assurance:
    • Establish a style guide for consistent article writing
    • Create templates for different article types as necessary
    • Develop a content taxonomy with SEO keywords for easy searchability
    • Prepare well-structured articles using authoring tools for the client's Knowledge Management System
    • Deliver high-quality articles to effectively address user queries
    • Implement a quality assurance process to ensure content consistency and governance

    Relationship Building:

    • Collaborate with the client team to address queries effectively




    RequirementsQualifications:
    • Previous experience as a content writer, technical writer, or similar role
    • Portfolio of published articles
    • Ability to conduct research using various sources
    • Strong written and verbal communication skills in English
    • Proficient in meeting deadlines
    • Graduate in any field related to English literature or journalism preferred
    • Experience with DITA XML or similar tools is a plus
    • Familiarity with Content Management Systems (e.g. WordPress, Oxygen) is an advantage



    BenefitsCompetitive salary and benefits package

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