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    Senior Support Engineer - Pune, India - Sampoorna Consultants Pvt. Ltd

    Sampoorna Consultants Pvt. Ltd
    Sampoorna Consultants Pvt. Ltd Pune, India

    12 hours ago

    Default job background
    Description
    Senior Support Engineer


    A scientific degree with at least 4-10 years of experience in the technical support arena in a software and/or Telco environment.

    Preferably in a multi-national company dealing with customers and colleagues around the world.

    • Strong practical Unix/Linux operations, administration and troubleshooting skills.
    • TCP/IP and knowledge of networking. UNIX scripting and maintaining Databases.
    • Very good debugging in packet/network captures through wireshark, tcpdump, tshark etc
    • Linux System Administration or DevOps experience with an emphasis on system and application Support, Deployment & automation
    • Deep networking experience from OSI layer 2 to layer 7+ (TCP/UDP/IP, HTTP, HTTPS, load balancers, firewalls, routers, switches)
    • Experience with SQL, LDAP or RDBMS
    • Good Understanding around Monitoring & Reporting tools
    • Grafana, Kibana, Pentaho, Splunk, Nagios etc etc
    • Public/Private Clouds & Virtualization (AWS, Openstack, VMWare)
    • Understanding of CI/CD, Kubernetes, Ansible, Genkins and Dev-Ops concepts.
    • Proven skills in writing scripts (Shell, Perl, Python) to automate routine tasks or issue troubleshooting techniques and debugging skills to understanding existing one too.
    • Proven technical expertise in Mobility, Internet and/or mobile technologies with strong problem solving skills and demonstrated ability to articulate and present technical solutions to address business problems.
    • Strong interpersonal and communication skills, both written and verbal with the ability to develop and maintain strong working relationships at all levels both with the customer and internally.
    • Demonstrated ability to work under pressure and manage critical situations and to influence without direct authority.
    • Being politically astute with an understanding of commercial impact and principals.
    • Being operationally driven with proven experience in a resultsdriven environment.
    • Being customer focused and selfmotivated and with strong teamwork skills and a flexible approach.
    )
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