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Bengaluru

    Pre Sales Associate - Bengaluru / Bangalore, India - Livespace

    Livespace
    Livespace Bengaluru / Bangalore, India

    4 days ago

    Default job background
    Full time
    Description
    Job Description
    • Make outgoing calls to potential customers to schedule high quality leads for sales.
    • Identify customers needs, clarify information, research every issue, and provide solutions and/or alternatives.
    • Seize opportunities to upsell services when they arise.
    • Follow up with potential customers in a timely manner if necessary.
    • Manage a large number of outbound calls in a timely manner.
    • Document all call information in the CRM according to standard operating procedures.
    • Meet personal/team qualitative and quantitative targets.
    • Possess strong knowledge of Livspace services to identify customer needs when qualifying them.
    • Demonstrate an aptitude for sales, be able to ask for the next meeting, and suggest additional products or service increase customer satisfaction and revenue.
    • Apply a superlative customer experience attitude on all interactions. Be able to establish a positive rapport and create brand awareness.
    • Schedule Experience Centre visits with our design team as per defined process.
    • Follow-up with internal stakeholders to ensure that appropriate action has been taken on customer requests and complaints.
    • Make reminder calls to customers & schedule appointments, ensuring that the calls happen as per scheduled time.
    • Keeping records of customer interactions and different transactions, recording details of comments, inquiries & complaints.
    • Communicate effectively and professionally in all forms of communication with internal and external customers.
    Job Requirement
    • A graduate in any stream regular education)
    • 2-5 yrs of relevant experience in Telesales, Inside sales or similar
    • Familiar with CRM & cloud telephony systems and practices
    • Customer focussed and adaptable to different personality types
    • Have the ability to multitask, set priorities and manage time effectively
    • Possess previous experience in a call centre dealing with Indian consumers.
    • Superior listening, verbal, and written communication skills
    • Proficient in spoken English with proper grammar & fluency
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