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Tiruchirappalli

    Junior Executive - Tiruchirappalli, India - Durafit

    Durafit
    Durafit Tiruchirappalli, India

    6 days ago

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    Description

    Job description:
    Junior Executive CustomerCare

    RolesandResponsibilities

    • Manage Inbound /Outboundcalls
    • Managing a team of representatives offering customersupport
    • Resolving customer complaints brought to yourattention
    • Overseeing the customer serviceprocess
    • Monitoring the work of individual representatives and of theteam
    • Possessing excellent product knowledge to enhance customersupport
    • Maintaining a pleasant working environment for yourteam
    • Planning the training and standardization ofservice
    • Maintaining a positive empathetic and professional attitude towardcustomers atall
    times.

    • Responding promptly to customerinquiries.
    • Communicating with customers through variouschannels.
    • Acknowledging and resolving customercomplaints.
    • Managing a team of junior customer servicerepresentatives.
    • Ensure customer satisfaction and provide professional customersupport
    Qualification

    QualificationsAnydegree

    Requirements

    SkillsforSuccess:


    • ExcellentCommunication
    • Should be fluent in English Tamil and Hindi/ Telugu/Malayalam
    • Good in Handling customerqueries

    Benefits

    PerksandBenefits
    Performance based variablepay
    Employee friendlyenvironment
    Monthly employeeengagement
    Annualvacation

    Skills for Success: 1. Excellent Communication 2. Should be fluentin English, Tamil and Hindi/ Telugu /Malayalam 3. Good in Handlingcustomer queries
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