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Quality Assurance Analyst
1 week ago
Sampoorna Consultants Pvt. Ltd Hyderabad, IndiaDuties : · - Conduct end-to-end manual testing of IVR applications to ensure functionality, reliability, and quality. · - Analyze call flows, identify issues, and provide recommendations for process improvements. · - Collaborate with cross-functional teams to ensure IVR systems a ...
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Quality Assurance Analyst
6 days ago
Wipro hyderabad, India Full timeRole Purpose · The purpose of this role is to conduct audits to ensure quality compliance within the account. Do Conduct process quality audits as per plan Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines For agents identified in the bottom ...
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Senior Quality Assurance Analyst
16 hours ago
Epiq Hyderabad, India· : · The Senior Software QA Analyst provides and ensures the overall assurance on the quality of product by implementing and adhering to the best practices in automation and manual testing processes.Job ResponsibilitiesWrite functional test cases for new enhancements and subseq ...
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Senior Quality Assurance Analyst
2 days ago
Epiq Hyderabad, India Full timeDescription · : The Senior Software QA Analyst provides and ensures the overall assurance on the quality of product by implementing and adhering to the best practices in automation and manual testing processes. · Job Responsibilities · Write functional test cases for new enhanc ...
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Quality Assurance Analyst III
6 days ago
TJX Global IT India Hyderabad, IndiaQA Analyst III - Merchandise Operations Management (MOM) Team · Discover a workplace with an inclusive culture and abundant career growth opportunities at TJX India, a Fortune 100 NYSE-listed company. Join our truly global IT Organization that collaborates seamlessly across Nor ...
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Systems Quality Assurance Analyst
1 week ago
WELLS FARGO BANK Hyderabad, IndiaAbout this role:Wells Fargo is seeking a Systems Quality Assurance Analyst.In this role, you will: · Develop a variety of system quality assurance testing initiatives for projects on software systemsComplete systems testing and create systems quality assurance testing strategiesE ...
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Systems Quality Assurance Analyst
1 week ago
WELLS FARGO BANK hyderabad, IndiaAbout this role: · Wells Fargo is seeking a Systems Quality Assurance Analyst. · In this role, you will: Develop a variety of system quality assurance testing initiatives for projects on software systems · Complete systems testing and create systems quality assurance testing s ...
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Customer Support Quality Assurance Analyst
1 week ago
Harmony United Psychiatric Care Hyderabad, IndiaHarmony United Psychiatric Care is a healthcare company based in Florida, USA. We provide outpatient mental health and substance abuse treatment in the state of Florida, USA through networks of clinics and online telehealth platform. We have high quality of mental health professi ...
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Ryan Hyderabad, IndiaThe Analyst - QA is responsible for ensuring the quality of software being delivered by the IT Applications Team. This includes the use of both manual and automated testing to ensure that software not only functions as the end user expects but also that software is in compliance ...
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Ryan hyderabad, India Full timeThe Analyst - QA is responsible for ensuring the quality of software being delivered by the IT Applications Team. This includes the use of both manual and automated testing to ensure that software not only functions as the end user expects but also that software is in compliance ...
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Customer Support Quality Assurance Analyst
2 weeks ago
Harmony United Psychiatric Care Hyderabad, India Full timeHarmony United Psychiatric Care is a healthcare company based in Florida, USA. We provide outpatient mental health and substance abuse treatment in the state of Florida, USA through networks of clinics and online telehealth platform. We have high quality of mental health professi ...
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Technology Quality Assurance Analyst Java
3 weeks ago
Inspire Brands Hyderabad Support Center Hyderabad, IndiaAbout Inspire: · Inspire Brands is a multi-brand restaurant company whose current portfolio includes nearly 32,000 Arbys, Baskin-Robbins, Buffalo Wild Wings, Dunkin, Jimmy Johns, and SONIC Drive-In locations worldwide. The company was founded in 2018 and is headquartered in Atlan ...
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Senior Quality Assurance Analyst-ProdDev
3 days ago
Oracle Hyderabad, India Regular EmployeeResponsible for developing, applying and maintaining quality standards for company products with adherence to both internal and external standards. Develops and drives software test plans. Analyzes and writes test protocol. Maintains documentation of test results. Analyzes test r ...
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Senior Quality Assurance Analyst-ProdDev
6 days ago
Oracle hyderabad, IndiaResponsible for developing, applying and maintaining quality standards for company products with adherence to both internal and external standards. Develops and executes software test plans. Analyzes and writes test standards and procedures. Maintains documentation of test result ...
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Technology Quality Assurance Analyst Java
6 days ago
Inspire Brands Hyderabad Support Center Hyderabad, IndiaPURPOSE OF THE POSITION: · Inspire Brands is looking for a QE Automation Engineer. As part of the Automation Delivery Team, this position is responsible for Performance and Load script automation, Framework design, planning, scripting, and execution for a variety of key busines ...
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Analyst, Quality Assurance, PTX Tech
6 days ago
Ryan hyderabad, IndiaAs a member of the Ryan Platform client services team, this position will help us deliver on our Tax Feed product subscriptions. Tax Feed is Ryan's proprietary property tax data product that brings a client's property tax data to their property tax management system. This product ...
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Analyst, Quality Assurance, PTX Tech
6 days ago
Ryan Hyderabad, IndiaAs a member of the Ryan Platform client services team, this position will help us deliver on our Tax Feed product subscriptions. Tax Feed is Ryan's proprietary property tax data product that brings a client's property tax data to their property tax management system. This product ...
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Quality Assurance Analyst III T500-11767
6 days ago
TJX Global IT - India hyderabad, IndiaQA Analyst III - Merchandise Operations Management (MOM) Team · Discover a workplace with an inclusive culture and abundant career growth opportunities at TJX India, a Fortune 100 NYSE-listed company. Join our truly global IT Organization that collaborates seamlessly across Nor ...
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Quality Assurance Analyst III T500-11767
1 week ago
TJX Global IT - India Hyderabad, IndiaQA Analyst III - Merchandise Operations Management (MOM) TeamDiscover a workplace with an inclusive culture and abundant career growth opportunities at TJX India, a Fortune 100 NYSE-listed company. Join our truly global IT Organization that collaborates seamlessly across North Am ...
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Inspire Hyderabad, IndiaPURPOSE OF THE POSITION: · Inspire Brands is looking for a QE Automation Engineer. As part of the Automation Delivery Team, this position is responsible for Performance and Load script automation, Framework design, planning, scripting, and execution for a variety of key business ...
Customer Support Quality Assurance Analyst - hyderabad, India - Harmony United Psychiatric Care
Description
Harmony United Psychiatric Care is a healthcare company based in Florida, USA.We provide outpatient mental health and substance abuse treatment in the state of Florida, USA through networks of clinics and online telehealth platform.
We have high quality of mental health professionals in our team including Psychiatrists, Psychologists, Psychotherapist, Nurse Practitioners, Physician Assistants, among others Our providers and medical team prioritize patient care and are well supported by warm and high-quality staff.
We have contracted a company base in Hyderabad, India, Harmony United Medsolutions, PVT. LTD. to provide assistance in the different aspect of operations of our company in the USA.We welcome all the candidates to come and be part of this fast-growing organization and have a bright career and future.
We are currently hiring Quality Assurance Analyst who can join us immediately at our Hyderabad location.Job Purpose & Summary The Quality Assurance Analyst (QA Analyst) is responsible for assessing the quality of the performance of customer support employees who deal with existing and potential Members.
The QA Analyst will monitor inbound and outbound calls and emails responses to assess communication technical accuracy.The QA Analyst will help develop, create, and implement customer support quality processes and procedures; as well as make recommendation for enhancements to training materials as needed to enhance the overall Member Experience.
Key Accountabilities & Duties Performs call monitoring and provides trend data, quality reports, and give feedback. Reviews email responses to Members and provides trend data, quality reports, and give feedback. Participates in design of call / email monitoring formats and quality standards. Uses quality monitoring data management system to compile and track performance at team and individual level. Participates in Member listening programs to identify customer needs and expectations. Provides actionable data to various internal support groups as needed. Coordinates and facilitates call calibration sessions for customer support staff. Perform other duties as assigned. Occupational Experience & Education Requirements 4+ years of Call Center Quality Assurance Analyst Experience. Outstanding customer service skills and dedication to providing exceptional customer care. Must be self-motivator and self-starter. Focus on quality and customer service. Exceptional listening and analytical skills. Solid time management skills. Must be able to effectively deal with people at all levels inside and outside of the Company. Creative ability & writing proficiency. Ability to multitask and successfully operate in a fast paced, team environment. Must adapt well to change and successfully set and adjust priorities as needed. Must be proficient with Microsoft Office (intermediate Word, basic Excel). Knowledge, Skills & Attributes Excellent listening, verbal, written, and interpersonal communication skills.Keen attention to detail Good judgment and decision-making capabilities An effective time manager who can perform in a fast-paced, deadline-oriented environment.
Knowledge of Microsoft Office Suite Products Ability to organize, prioritize, adapt to change, and work in a fast-paced environment.Working Days: 4 days (Monday thru Thursday)
Week Off: 3 days (Friday, Saturday, Sunday)