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    Associate Director, Product Management SaaS - Gurugram, India - Birdeye

    Birdeye
    Birdeye Gurugram, India

    1 week ago

    Default job background
    Technology / Internet
    Description

    Associate Director, Product Management (Saas)

    Why Birdeye?

    Birdeye is the highest-rated reputation, social media, and customer experience platform for local

    businesses and brands. Over 150,000 businesses use Birdeye's AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.

    At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who's who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.

    What You'll Do

    Are you a technical product leader passionate about building innovative products for a fast-paced growing startup?

    We're looking for an exceptional individual to join Birdeye as a Director of Product Management and drive innovation in the customer experience for local businesses for the global markets. Birdeye's platform is a cloud-based application used by businesses across SMB and Enterprise segments. We are looking for a very sharp, ambitious, self-directed Product Management Leader to lead and build our next-generation platform.

    Responsibilities.

    You will define, execute, and deliver applications and services based product roadmap

    fine, execute, and deliver applications and services-based product roadmap that adds great value to Birdeye customers.

    You will participate in developing the strategy and vision for the line of business, and lead

    product roadmaps and features based on overall product strategy and business goals.

    Ownership of the product: oversee and manage the product on a daily basis

    Strong experience in product management in a SaaS-based business Understand and communicate accurately the product launches and features to all stakeholders.

    Define and conduct market research to gain a better understanding of user behavior and

    competition.

    Gather information and data from multiple sources (consumer research, competitive

    analysis, reviews), develop insights and translate findings into actionable insights.

    Provide analytics-based insights to help iterate on the product to make it more useful to

    customers

    Proactively identify and resolve strategic issues that may impair the team's ability to meet

    strategic, financial and technical goals

    Work with various teams including engineering, design, marketing, sales and support etc.

    to build a strong product and implement customer feedback.

    Requirements:

    10+ years of overall experience in Product Management, with 6+ years of SaaS Product

    Management experience

    Preferably with experience with Conversational AI, messaging, web chat, communication

    products.

    Preferably with a background in customer engagement/customer experience SaaS

    offerings

    Demonstrated success and track record in enterprise SaaS products

    Have experience bringing AI, ML, and GenAI-based products and features to market

    This role is inherently cross-functional -- you will work closely with engineering, design,

    sales, support and executive teams to bring features to market and develop and grow

    new business opportunities for Birdeye.

    A successful candidate will be highly analytical, a great communicator, and able to work

    extremely effectively in a matrix organization.

    Strong experience in product management in a SaaS-based business

    Good experience interfacing with customers and defining requirements, driving product vision,

    manage product backlog or handle the significant cant budget for product roadmap

    Track record of successful system implementations utilizing multiple projects

    management methodologies, tools, and techniques.

    Entrepreneurial spirit with a track record for delivering results in a fast-moving environment

    Excellent written and verbal communication skills

    Why You'll Join Us

    At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication.

    Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen.

    Interested candidates, please send their resumes to

    Regards

    Iqbal Kaur

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