Jobs
>
Bengaluru

    Cloud Support Engineer - Bengaluru, India - AWS India - Karnataka

    AWS India - Karnataka
    AWS India - Karnataka Bengaluru, India

    3 weeks ago

    Default job background
    Full time
    Description
    Amazon Web Services is the global market leader and technology forerunner in the Cloud business.

    As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.

    As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.

    Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team in India helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?


    If you fit the description, you might be the person we are looking for We are a team that is, passionate about cloud computing, and believe that world class support is critical to customer success.

    Key job responsibilities
    First and foremost this is a customer support role – in The Cloud.

    On a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat.

    You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.

    Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better CX and compliance with global AWS standards, practices and policies.


    Career development:
    We promote advancement opportunities across the organization to help you meet your career goals.

    Training:
    We have training programs to help you develop the skills required to be successful in your role.

    Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.

    A day in the life

    *Every day will bring new and exciting challenges on the job while you: *Learn and use groundbreaking technologies.
    Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
    *Interact with leading engineers around the world.
    *Partner with Amazon teams in India to help reproduce and resolve customer issues.
    *Leverage your extensive customer support experience to provide feedback to internal Amazon teams in India on how to improve our services.
    *Drive customer communication during critical events.
    *Drive projects that improve support-related processes and our customers' technical support experience.
    *Write tutorials, how-to videos, and other technical articles for the developer community.
    *Work on critical, highly complex customer problems that may span multiple AWS services.

    About the team

    Amazon Web Services offers a complete set of infrastructure and application services that enable you to run virtually everything in the cloud: from enterprise applications and big data projects to social games and mobile apps.

    Explore how millions of customers — including the fastest-growing startups, largest enterprises, and leading government agencies — are using AWS to lower costs, become more agile, and innovate faster.

    We are open to hiring candidates to work out of one of the following locations:

    Bangalore, KA, IND

    BASIC QUALIFICATIONS

    • Bachelor's degree OR equivalent experience in a technical position
    • 2+ years of relevant experience in a technical position (Support or System Administration).
    • Demonstrated proficiency in Systems Administration in Linux/Unix (Ubuntu, CentOS, RedHat, Solaris, etc)
    • Good understanding of Networking concepts like TCP/IP, DHCP, IP Routing and Name Resolution.
    • Effective oral and written communication skills
    • Strong customer focus
    • Strong multitasking skills
    • Selfstarter who is excited about technology
    • Experience working with customers
    • Experience analyzing, troubleshooting, and providing solutions for technical issues
    PREFERRED QUALIFICATIONS

    • Expertise with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network Monitoring / Troubleshooting tool.
    • Experience with AWS, Google, Rack Space or Soft Layer Management and/or Deployment. · Experience working with customers·
    • Experience analyzing, troubleshooting, and providing solutions for technical issues
    · Some programming / scripting experience (Java, Perl, Ruby, Python)·
    • Experience managing full application stacks from the OS up through custom applications
  • Telesat Technologies

    Technical Support Engineers It

    2 days ago

    Telesat Technologies Bengaluru, India

    Technical Support Engineers / Technicians (PUC /ITI /Diploma) · Product Knowledge : CCTV System / Networking Passive and Active /EPABX Systems. · ROLES: · 1. Installation of CCTV Systems Various Brand and EPABX System and Providing Technical Support to clients · 2. Documentation ...

  • ANZ Banking Group

    Engineer-l1 Support

    1 week ago

    ANZ Banking Group Bengaluru, Karnataka, India

    **Req ID**: 63303 · **Department**: Tech COO Domains Enterprise Service Management · **Division**: Technology · **Location**: Bengaluru · About the role · At ANZ our purpose is to shape a world where people and communities thrive. We're making this happen by improving the financi ...

  • ANZ Banking Group

    Engineer-l1 Support

    3 days ago

    ANZ Banking Group Bengaluru, Karnataka, India

    **Req ID**: 67508 · **Department**: Tech COO Domains Enterprise Service Management · **Division**: Technology · **Location**: Bengaluru · About the role · At ANZ our purpose is to shape a world where people and communities thrive. We're making this happen by improving the financi ...

  • Black & White Business Solutions

    Support Engineer-10 +years of

    3 weeks ago

    Black & White Business Solutions Bengaluru, India

    **Job Information**: · Industry · **IT Services** · *** · Province · **Karnataka** · *** · City · **Bangalore North** · *** · Postal Code · **560001** · *** · Country · **India** · Job Title:L3/L4 Support Engineer · Years of EXP:10+Years · Location:Bangalore/Ahmadabad · NP:30Days ...

  • Futuresoft Solutions Pvt Limited

    Desktop Support Engineer-l2

    2 weeks ago

    Futuresoft Solutions Pvt Limited Bengaluru, India

    **Title**: Desktop Support · **Level**: L2 · **Job summary**: To provide Second level & Escalation support on Desktop, OS and hardware adhering to SLA defined. · **Job tasks & responsibilities**: · Monitoring & assigning calls to L1 engineers. · Installation and configuration of ...

  • Fore Vision Technologies

    Desktop Support Engineer-l1

    1 week ago

    Fore Vision Technologies Seshadripuram, Bengaluru, Karnataka, India

    1. Installation, trouble shooting and configuration of Win 7/8/10 Operating System · 2. Support Outlook, Active Directory, basic networking, Hardware, OS, etc · 3. Will be independently working for trouble shooting issues using latest technologies · 4. Will be learning and follow ...

  • Symphony summit AI

    Application Support Engineer-l2

    1 day ago

    Symphony summit AI Bengaluru, India

    Job description · - Providing technical support for software product to external Customers. · - Handling customer engagement, following up on customer issues and clarifications, carry out first line of troubleshooting steps, collaborating with L3, Cloud, Development/Testing teams ...

  • NTT DATA

    Itss-product Support Engineer-humjp00021871

    2 weeks ago

    NTT DATA Bengaluru, India

    **Description**: · Required Qualifications · Associate's or Bachelor's Degree in Computer Science, Information Technology or a related field · 2+ years of help desk support experience · Effective verbal and written communication skills · Effective problem-solving skills · Profici ...

  • NTT Data Services

    Itss-product Support Engineer-humjp00021871

    2 weeks ago

    NTT Data Services Bengaluru, India

    : · Required Qualifications · Associate's or Bachelor's Degree in Computer Science, Information Technology or a related field · 2+ years of help desk support experience · Effective verbal and written communication skills · Effective problem-solving skills · Proficient in use of M ...

  • Sony India Software Centre

    O9 Implementor and Bau Support Engineer-1

    2 weeks ago

    Sony India Software Centre Bengaluru, India

    JOB DESCRIPTION TEMPLATE SAMPLE [About SISC] SISC is Sony India Software Centre supporting and developing IT solutions for varieties of Sony business across globe e.g. Sony Electronics, Sony Pictures, Sony Entertainment etc. The company located in Bangalore. [Job Title] O9 Functi ...

  • EY

    Det cloud ops azure Support Engineer gdsf02

    1 week ago

    EY Bengaluru, Karnataka, India

    At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build ...

  • Alpha Variance Solutions

    Support Engineer

    2 days ago

    Alpha Variance Solutions Bangalore Urban, India

    Job Description: Support Engineer – Managed Services Team Member Dynamics 365 ERP and Azure · Location: Bangalore, India · Position Type: Full-Time · Experience Level: Mid-Level (3-5 years of relevant experience) · Overview · We are seeking a skilled and motivated Support Enginee ...

  • Avlino

    Support Engineer

    6 days ago

    Avlino bangalore, India

    About the job · Are you looking to work with the same tech as Silicon Valley giants – but with a small company feel? Are you a creative problem solver who loves to explore, uncover issues, and find suitable solutions? · If so, we are looking for you to join our brilliant team ...

  • CyRAACS™

    IT Support Engineer

    3 weeks ago

    CyRAACS™ Bengaluru, India

    Roles and Responsibilities · § Installing and configuring user's computer systems. · § Responding to User's IT support requests. · § Meeting with User's to diagnose software, networking, or hardware issues. · § Providing technical support on-site or via remote-access systems. · ...

  • Demyst

    Support Engineer

    6 days ago

    Demyst Bengaluru, India Full time

    Our Solution · Demyst is a data management company specializing in external data orchestration, helping leading global financial institutions support their business users with data access at scale within their centralized data platforms. In response to growing demand, we're seeki ...

  • Allegis Group

    Support Engineer

    1 week ago

    Allegis Group Bangalore, India

    Position Summary : · - Support Engineer is responsible for supporting users of IT applications, responding to their requests and resolving incidents. · - He/she plays a pivotal role between Business and all other IT roles on Run related topics. · - He/she follows Run process st ...

  • Decathlon Sports India

    Support Engineer

    1 week ago

    Decathlon Sports India Bengaluru, India

    About the Job: · As our business expands and our RFID & IoT projects grow in complexity, we are in need of a motivated and skilled individual to join our team. The ideal candidate should have a strong foundation in RFID technology, be proficient in RFID system design and implemen ...

  • Lilly

    Support Engineer

    6 days ago

    Lilly bangalore, India Full time

    We're looking for people who are determined to make life better for people around the world. · This isn't your ordinary Support Engineer role. If you love solving the deepest tech problems, enjoy working with all types of Consumers from around the world , and love variety, this ...

  • Repletio

    Support Engineer

    6 days ago

    Repletio Bangalore, India permanent

    As a Customer Success Engineer, you will play a critical role in ensuring the success and satisfaction of our customers. You will be the primary technical point of contact for our customers, providing guidance, troubleshooting assistance, and proactive support to help them maximi ...

  • CliniSys

    IT Support Engineer

    6 days ago

    CliniSys bangalore, India Full time

    Responsibilities: · User Support: Provide high level technical support to our end-users via our internal helpdesk system, addressing hardware and software issues, troubleshooting problems, and resolving technical request in a timely and friendly manner in line with our business ...