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    Digital Network - bangalore, India - Microland

    Microland
    Microland bangalore, India

    5 days ago

    Microland background
    Description
    Required Skills
    Technology | Storage Technologies, Understanding of | Virtualization
    Technology | Storage Technologies, Understanding of | Data Deduplication
    Technology | Storage | Knowledge of binding LUNs, creating volumes, creating storage groups, masking and mapping host to the LUNs / Volumes
    Technology | Storage | Storage Expansions/Consolidation/Optimization

    Education Qualification :

    Any Graduate

    Details:

    Troubleshooting:
    Analyze and resolve technical queries of customer.
    High Server Incidents, Major Changes, Change Scripting, Problem Management Tickets, RCA preparation. Understand product technology and prepare technical documentation, SOPs.
    Transitions of new technology and deployment of servers.
    Attend conference calls with technical escalation points onsite.

    Customer/RCA reviews:
    High critical incidents conference calls

    Knowledge Management:
    Assist team members in providing information and knowledge sharing,

    Train/Mentor the new hires in the team Operations:
    Compliance to set Process.
    SLA and SLOs.
    Project/Program Guideline.
    Participate in UAT for home-grown tools.

    Behavioral:
    Communication Planning and Organizing Customer and Business orientation.
    Result orientation and accountability Team working.
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