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Bengaluru

    Digital Network - Bengaluru, India - Microland

    Microland
    Microland Bengaluru, India

    3 weeks ago

    Microland background
    Description
    Required Skills
    Technology | Collaboration Platform | M365 Build
    Technology | Messaging Platforms | Build

    Education Qualification :
    Engineer - B.E / B.Tech / MCA

    Certification Mandatory / Desirable :
    Technology | IT Certifications | Microsoft Certification | Enabling Office 365 Services

    Details:
    Will be responsible for overseeing messaging functions in an organization, such as email and instant messaging.

    The role holder must have the ability to own and resolve incidents end-to-end and work closely with other technical support teams to drive email related issues to resolution.


    • Being responsible for Operational Systems Management and Preventative Maintenance - to include proactive monitoring, system checks, SOD Reports
    • Assisting with Messaging transformation activities messaging infrastructure services to the cloud and other initiatives
    • Operate in a global team to support the global Messaging estate.
    • Work closely with the Desktop, Wintel, Platform, network engineers and Project Managers
    • Support end users during mailbox migration and assist with their end point issues.
    • Ensure successful migration and smooth transition for end users and handle all related activities, process (Changes, Request, and Incidents).
    • Engage with the wider organizational support teams in the management and resolution of major incidents and problem.
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