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    Assistant Manager - Noida, India - Genpact

    Genpact
    Genpact Noida, India

    3 weeks ago

    Genpact background
    Description

    HIRING FOR ASSITANT MANAGER | NOIDA | US SHIFTS | WORK FROM OFFICE

    Responsibilities

    • Develop and assess collection strategies to optimize the recovery of outstanding balances.
    • Generate and analyze AR aging reports, prioritizing customer accounts based on collections strategies.
    • Track and follow up on customer payment promises related to settlements.
    • Escalate accounts and take necessary actions for resolution, including legal steps.
    • Prepare documentation/reports for governance meetings with Key Accounts Managers.
    • Manage bad debt write-offs, including forecasting, approval, and reconciliation.
    • Initiate refund requests for credit balances upon customer request.
    • Perform customer accounts reconciliation.
    • Respond to inquiries from customers or internal stakeholders regarding account reconciliations.
    • Engage resolution owners for timely dispute resolution.
    • Research and resolve disputes, including collaboration with internal and external stakeholders.
    • Provide support for escalated dispute cases and inform customers of resolution outcomes.
    • Manage customer deductions by obtaining backup documentation, reviewing documents, and assessing eligibility/validity.

    Qualifications we seek in you

    Minimum qualifications

    • Bachelor's degree in finance, Accounting, or related field
    • Rich experience in collections, dispute resolution, deductions
    • Strong analytical and problem-solving skills.
    • Excellent communication and negotiation abilities.
    • Previous experience in governance meetings and managing relationships with Key Accounts Managers

    Preferred qualifications

    • Detail-oriented with a focus on accuracy and continuous improvement.
    • Familiarity with industry regulations related to collections and deductions.
    • In-depth knowledge of collections strategies, best practices, and their integration within SAP systems.
    • Hands-on experience in navigating complex collections and dispute scenarios.

    Please share your updated resume on

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