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Professional Service Specialist
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Service Operations Specialist
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Professional Services Specialist
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Professional Services Specialist
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Consumer Services Specialist
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Account Services Associate Specialist
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customer service specialist i
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HR Employee Services Specialist
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Technology Service Specialist(ELM)
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F337 Deutsche India Private Limited, Pune Branch pune, India Full timeDescription Deutsche Bank's Legal Department engages external law firms for the provision of legal services. This represents a significant level of spend for the Bank. · Enterprise Legal Management commonly referred to as "ELM" . ELM is an integrated global platform in Deutsc ...
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HR Geo Services Specialist- Pune
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UPS India Pune, India Full timeExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combin ...
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FIS pune, India Experienced (relevant combo of work and education)Position Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor of Computer Science Travel Percentage : · 0% JR Project Manager Specialist · As the world works and lives faster, FIS is leading the way. O ...
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Channel Service Enablement Specialist/Lead
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Johnson Controls pune, India Full timeAt Johnson Controls, we are emerging as a strong player in the B2C market with a strong network of Channel Partners marketing YORK Mini Chillers finding applications in Comfort, Industrial and Process cooling. This business is modelled on enabling our partners to service their cu ...
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NICE pune, IndiaAt NICE, we don't limit our challenges. We challenge our limits. Constantly. We're relentless. We're ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you're like us, we can offer you the kind of challenge that will l ...
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Project Manager Specialist-Professional Services
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Project Manager Specialist-Professional Services
2 weeks ago
FIS pune, India Experienced (relevant combo of work and education)Position Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor of Business Administration Travel Percentage : · 1 - 5% Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity t ...
Job profile For the post of IT Service Specialist - pune, India - Ace Consultants
Description
Roles and Responsibilities
Be responsible & accountable for IT Service Delivery
Support IT Management in the decision-making process through the monitoring of relevant IT Services
Contributes to defining KPIs and dashboards and suggesting ways to improve performances
Ensures that all IT services and support functions remain responsive to customer needs
Ensures adequate reporting and service standards are met for all services
All technical changes are communicated and managed with appropriate governance
Enforces a program of continual service improvement across the wider IT service delivery function
Be Accountable for Statutory & Internal Audits, Monitor Compliance with Group Governance & Implement Group IT policies as applicable
Desired Candidate Profile
8+ years of overall work experience, with not less than 3 years in supporting Global applications coupled with good idea of delivering support to local applications
Having FMCG or Pharma IT background with fair understanding of business processes and exposure to supporting IT systems in Manufacturing & Distribution environment in India
Good Knowledge of Managing IT helpdesk supporting customer calls
Good Communication skills with ability to build business partnership & trust; Ability to navigate through Complex Global environment for delivering results
Knowledge on IT Service Management & delivering IT Support Services in line with defined KPIs with continuous improvement mindset
Ability to lead Vendor Governance meetings & Drive Collaboration towards common goal of delivering IT support to the satisfaction of large number of business users / Customers
IT Service Management of Incidents, Service Tickets, Change Requests with knowledge of prioritization and delivering KPIs
Resource Planning, Budgeting & Controlling
Problem Solving skill
Ability to support business working across L1, L2, L3 support resources & navigating through Global IT environment
Understanding of SAP ECC core modules & knowledge of landscape
Fair knowledge of Distributor Management system & Mobile Sales Force Application
Knowledge on ServiceNow ITSM tool will be an advantage
Perks and Benefits