- Service Excellence: Enhance the service experience, drive organic growth, and align with client satisfaction.
- Call Handling: Handle outbound calls professionally with clear communication.
- Customer Interaction: Provide accurate information to clients about services offered.
- Policy Adherence: Follow established procedures to maintain our reputation.
- Record Keeping: Maintain accurate records of customer interactions.
- Team Collaboration: Collaborate with team members for consistent service.
- Performance Metrics: Meet targets including customer satisfaction and resolution rates.
- Experience: Proven experience of 2 to 6 Years as a Call Center Executive.
- Communication Skills: Proficiency in English communication, both verbal and written.
- Interpersonal Skills: Excellent skills to handle customer interactions effectively.
- Call Handling: Ability to handle high-volume calls professionally.
- Problem-Solving: Strong problem-solving skills and attention to detail.
- Technical Proficiency: Familiarity with customer service software and tools.
- Multitasking: Ability to manage time effectively in a fast-paced environment.
- Performance Metrics: Meet targets including customer satisfaction and resolution rates.
- Competitive Compensation: We offer competitive salaries and benefits packages.
- Work-Life Balance: We offer flexible work arrangements to support work-life balance.
- Collaborative Environment: We foster a collaborative work environment where employees are encouraged to share ideas.
- Opportunities for Impact: Join a team dedicated to making a difference in the lives of shareholders and consumers.
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Consumer Services Specialist - Pune, India - Levi & Korsinsky, LLP
Description
About Us: Levi & Korsinsky is dedicated to advocating for shareholders and consumers, striving for justice from major corporations and their leaders. With years of experience, our legal team has set significant legal precedents in high-stakes securities and class action lawsuits nationwide.
Our growing marketing department is part of a well-established international law firm with a 22-year history. We are expanding internally in technology, AI, CRM development, consumer experience team, and PPC marketing.
Key Responsibilities:
Qualifications:
Why Join Us:
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